Customer service appaling. Staff without a clue and knowledge how to respond in business manner. Total incompetence regarding queries. The result achieved after 6 months - writing finally to CEO Paul Rayden at Solitaire address (letter marked Private....) .
Please remember Landlord and Tenant Act 1985
Leaseholders have a statutory right to seek a summary of the service charge account from the landlord under section 21 of the Landlord and Tenant Act 1985. The request must be in writing and can be sent direct to the landlord or to the managing agent. It can require a summary of the 'relevant costs in relating to the service charges payable' in respect of the last accounting year, or where accounts are not kept by accounting years, the past 12 months preceding the request.
Where a landlord has received such a demand he must provide the summary within one month (or within six months of the end of the 12-month accounting period, whichever is the later).
Failure to provide a summary or allow access to further information -
Where a landlord fails without reasonable excuse to comply with either a request for a summary or to inspect supporting documents they commit a summary offence on conviction and are liable for a fine of up to