“I recently purchased a property through Reeds Rains and was ......”
2 Star Review
Oct 12,2015
By:
'Joanne'
Oct 12,2015
Branch: Huddersfield, 23 Market Place
Services: Sales (as a Buyer)
Sold price: £100000
Would you recommend?: No
Postcode: HD5
Branch: Huddersfield, 23 Market Place
Sales (as a Buyer)
Sold price: £100000
Postcode: HD5
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I recently purchased a property through Reeds Rains and was left disappointed with the service I received. As a first time buyer I found the negotiators to be very pushy and patronising.
At one point during negotiations I received numerous calls, which ranged from patronising ("I know as a first time buyer this is all very confusing for you and you don't know how it works") to threatening ("if you do not sign the contract today they have another buyer for the property" which an hour later changed to "no other buyer but they will take the property off the market") and finally to down right rude when I refused to back down on a particular matter and the negotiator sighed and said "oh GOD!!!" on the phone!
Once contracts were signed and exchanged the vendor did not drop off the keys at Reeds Rains on the designated day and the negotiators did not seem concerned at all, their only response was that had tried to call the vendor but could get no answer. I had to constantly chase Reeds Rains as they came back to me with no updates whatsoever and I eventually received the keys to the property a day late.
Due to my experience I would not recommend Reeds Rains to any first time buyer as they made a stressful process even worse with their pushy and demanding attitude.
However, I would like to point out that I received an excellent service from James Storey who is the Mortgage Advisor at Reeds Rains, I would recommend his service as I found it extremely helpful.
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