“I bought my property using Steptons. I disagree with the ......”
2 Star Review
Oct 12,2015
By:
'Valerie'
Oct 12,2015
Branch: London, 614 Romford Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: E78
Branch: London, 614 Romford Road
Sales (as a Buyer)
Postcode: E78
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I bought my property using Steptons. I disagree with the reviews I have read.
It was very difficult for me to get the information I needed prior to exchanging contracts, i.e. the energy certificate. The agency also failed to provide a competent professional to provide the gas and electricity certificates. The engineer did not test the gas boiler as he apparently could not find it. I knew it badly needed changing so I agreed to this but I was also provided with an electricity certificate which had an incorrect address thus making it invalid. If you do go through Steptons, make sure you make your own arrangements for such certificates. In the end the tests were done very, very late in the process as I waited four months for the last ones.
Many times throughout the process, I felt communication was poor. I was provided with wrong information regarding the delivery of certificates and the property being fully vacated.
In the end the only estate agent from Steptons who deserves praise is Baljinder. She kept in touch regularly which was appreciated in an overly lengthy buying process (5 months).
Shazu, one of the managers, needs to remember that he should be courteous at all times. On one occasion, he even rose his voice at me, which was completely inappropriate since I am the client.
My front lawn became an advertising space for the agency twice, without prior consultation and I certainly did not want to advertise to my neighbours that I had recently bought the property. I still have the stick from their advertising placard in front of my property which the agency failed to remove despite me asking them to remove this a week ago.
It should be remembered that buyers are future sellers too and should be treated professionally at all times.
If you are going to go through Steptons, a word of advice. Please do not think they are any different from other estate agents. Buying a property is a stressful process, and people are entitled to be provided with correct information in a timely manner. Be sure you double-check everything they do.
Comment on agent fees
The guide price for the property by overvalued by up to 25 000 pounds.
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