First of all, Jack Hamilton of Ludlow Thompson was one of the first people to actually get back to us with regard to any property we'd expressed an interest in online. He was prompt in organising several trips to see the property and friendly and helpful. Secondly, all of the sales staff at City and Docklands Ludlow Thompson were proactive when our purchase slowed to a crawl for reasons which were eventually traced back to an admin hiccup in a local council. Despite sometimes fielding several calls a day from me trying to find out what was going on, and doubtless experiencing the same pressure from the vendor, they did their best to hurry things along, were efficient in following up concerns I raised, and stayed polite and positive. Finally, when we moved in, and he saw that we had no furniture to speak of, Jack let us know that another customer of theirs needed to get rid of some furniture that had been erroneously left in another flat by a vendor, discussed transferring the furniture with the other customer, and Jack and Tony Varghese helped my partner, Andy, to shift the furniture in our rental van back to our new place. All around, good service, over and above the call of duty!