“Were at the property at the appointed time, and waited ......”
2 Star Review
Oct 06,2015
By:
'A'
Oct 06,2015
Branch: Warwick, 15 Jury Street
Services: Sales (Prospective customer)
Sold price: £270000
Would you recommend?: No
Postcode: CV34
Branch: Warwick, 15 Jury Street
Sales (Prospective customer)
Sold price: £270000
Postcode: CV34
5
people found
this helpful
Were at the property at the appointed time, and waited for a good 10 minutes (in the rain), before calling the agency. Very rudely told that we were late (we had been standing at the entrance to the flat), insinuated that we were being untruthful, and cut short the call. Rather upset, we called the agency back, who by then acknowledged that there had been a mix up at their end (no apology yet), and were asked very tersely, whether we still wanted to see the flat (still no apology). Bewildered at this attitude, and to give the agency a chance at service recovery, we went across to their office to speak with someone in-charge. Very surprised to learn we had indeed spoken to the manager, when we called back. We did finally receive an apology from the receptionist, however the manager was on a call and could not get off the telephone as long as we were there. I'm sure there is learning here, on various levels, which the agency may wish to take on board.
5
people found
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