Focus Residential
Slough, SL1
4/5, 88 reviews
75% recommended
92% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction



Property Features


“Outrageous customer service, very disorganised, negative and unhelpful. When dealing ......”

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Sep 29,2015
Minithumbdown
Adrian
By: 'Whatever'
Sep 29,2015
3 people found
this helpful
Outrageous customer service, very disorganised, negative and unhelpful. When dealing with you on the phone very rude and behave like they're doing you a favour. Never again. Avoid this agency. They will blame you for absolutely everything and never do anything to help you when something breaks down. Really they could use some communication and customer service training but they would never consider any as they are too proud and always look down at you when you walk into their branch.
What agent could do to change your mind?
Far too late for that really. They could change in the future do they don't cause unnecessary trouble to other people. Employ someone who can smile and actually wants to do this job. These guys just sit there and hardly look at you when you walk in then make you wait while putting their shoes back on that they left under the desk. Riddiculius.
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Comment on agent fees
Not relevant since fees were agreed with the landlord.
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Opening Hours
Address

Focus Residential
16 Windsor Road
Slough
Berkshire
SL1 2EJ
01753770090

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 93% £147,950 £435,000
Lettings 100% 94% £530 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 1 24 20 16 0 4 0 2 1
Areas covered
  • SL1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TDS
Latest Properties

No Properties

“Exceptional Experience with Katy Lyne from Focus Residential as Tenants...”

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Jan 05,2024
Minithumbup
Katy
By: 'Kenza'
Jan 05,2024
0 people found
this helpful
We want to share our extremely positive experience as tenants working with Katy Lyne from Focus Residential. Katy stands out for her exceptional responsiveness. Her quick responses to all our requests greatly streamlined the process, demonstrating her commitment to providing quality customer service. Her consistent ...
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“Aaron Smith was an outstanding estate agent g......”

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Sep 12,2023
Minithumbup
Aaron
By: 'Claire Louise Parker'
Sep 12,2023
0 people found
this helpful
Aaron Smith was an outstanding estate agent going above and beyond to support me to sell my house. Really fantastic service and would not hesitate to recommend him....
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“Focus Residential has helped in securing my f......”

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Mar 07,2023
Minithumbdown
Jade
By: 'Mrs Davies'
Mar 07,2023
0 people found
this helpful
Focus Residential has helped in securing my family accommodation.It was like a merage at first but it all became a reality with top notch,speedy,detailed and high standard service I received from Jade Richardson. I’m happy for my new apartment and your ...
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By: Donna Sheppard
Mar 07, 2023
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Thank you Mrs Davies for taking the time to review, it is much appreciated. ...

“Really bad viewing experience...”

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Oct 15,2022
Minithumbdown
By: 'Ranu'
Oct 15,2022
0 people found
this helpful
Had a bad experience with Focus. They have booked viewing for a property a week in advance. When i called for sharing an email for booking they said they send it closer to the date. Fair enough. But i never got any email. After following ...
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By: Donna Sheppard
Oct 15, 2022
View all comments (1)
I am really sorry Ranu, I completely understand your frustration - the property was withdrawn from the market late yesterday and several people had been booked to view it. We had to cancel all viewings by text message. Apologies. ...

“Fair treatment and relentless focus on customer (both the Landlord and prospective Tenant)...”

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Feb 26,2022
Minithumbup
Jade
By: 'Adrian ALEXANDRU'
Feb 26,2022
0 people found
this helpful
We've dealt with Focus Residential during a very uncertain time for us: sold current property, new property not yet available. We agreed a Tenancy Agreement - then we had to withdraw as the sale of our current property was delayed; and the mortgage + rent was ...
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“Definitely recommend Focus...”

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Aug 19,2021
Minithumbup
Aaron
By: 'Andrew'
Aug 19,2021
0 people found
this helpful
Have just sold my 3 bed house in Windsor and Focus were extremely helpful and professional, they sold my house in Windsor very quickly and kept me updated on a regular basis, both Rinah and Aaron contacted me every week with an update and followed through ...
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“Focus has been helpful and professional...”

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Jun 30,2021
Minithumbup
By: 'Oscar'
Jun 30,2021
0 people found
this helpful
Following a few initial issues, Focus has been helpful and professional. They have arranged for work to be carried out quickly....
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“Excellent and professional service, they real......”

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Feb 11,2021
Minithumbup
Jade,
By: 'Manohar'
Feb 11,2021
0 people found
this helpful
Excellent and professional service, they really helped me to get a flat in UK on rent when I was outside of UK and ready to help all the time....
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“Focus agency are good agency and I enjoy been......”

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Feb 11,2021
Minithumbup
Jade,
By: 'Tee'
Feb 11,2021
0 people found
this helpful
Focus agency are good agency and I enjoy been with them .if have any issue they will send out someone to look at it .?...
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“To appreciate Focus Residential service...”

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Dec 03,2020
Minithumbup
Jade,
By: 'Sylvester'
Dec 03,2020
0 people found
this helpful
Hey, I am Sylvester. Staying with my family in Lexington Appartments. I am sincerely thankful to Focus Residential for their prompt support & help. Special thanks goes to Jade Richardson as she was very kind, honest n helpful. I am very happy with the service provided ...
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By: Donna Sheppard
Dec 03, 2020
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Thank you for taking the time to review Sylvester. ...

“Renting...”

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Jun 18,2020
Minithumbdown
By: 'Nicola'
Jun 18,2020
0 people found
this helpful
Having rented through Focus for a number of years the Lettings team are very professional and are willing to go above and beyond to provide a great service, I never had any problems. I would highly recommend!...
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“Focus residential, has been very helpful thou......”

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May 22,2020
Minithumbup
Aaron
By: 'Mr'
May 22,2020
0 people found
this helpful
Focus residential, has been very helpful though out the whole selling process of my property. I would like to recommend any one to Focus residential for their property matters....
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By: Donna Sheppard
Jun 08, 2020
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Thank you very much for taking the time to review. ...

“Renting by Focus...”

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Feb 19,2020
Minithumbup
Jade,
By: 'Vivien'
Feb 19,2020
0 people found
this helpful
Focus Residential is a reliable agency. Each time we had an appliances issue in our property, Focus helped us promptly....
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By: Donna Sheppard
Feb 19, 2020
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Thank you Vivien for taking the time to review. ...

“Really good agency...”

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Nov 01,2019
Minithumbup
Kate
By: 'Gedas'
Nov 01,2019
0 people found
this helpful
Really good agency. Had no issues, everyone was helpful and responsive to our questions. Thanks Kate for all your help. Deposit was returned in full. Thanks once again....
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By: Donna Sheppard
Nov 04, 2019
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Thank you for taking the time to review, we really appreciate it ...

“Hello Everyone who decide rent property from ......”

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Aug 12,2019
Minithumbup
Jade,
By: 'Zbigniew'
Aug 12,2019
1 people found
this helpful
Hello Everyone who decide rent property from Estate Agent.I like highly recommend Focus Letting Agent, because the procedure when I start renting so easy, and when I got end tenancy, the deposit return I get I only 3 days. But nothing for free, need look ...
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By: Snuggles Wilczynski
Aug 16, 2019
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Thank you for accept my opinion, I was very happy from you service, and if need in future I definitely return to you ...

“Excellent experience throughout...”

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Feb 07,2019
Minithumbup
Katy
By: 'Sahibzada'
Feb 07,2019
0 people found
this helpful
From the viewing through to the point of moving in, the process has been seemless. Staff is really helpful and prompt. Would highly recommend it to anyone looking to move....
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Comment on agent fees
Good
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By: Donna Sheppard
Feb 07, 2019
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thank you for taking the time to review - it is much appreciated ...

“Highly professional and extremely helpful...”

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Feb 03,2019
Minithumbup
Aaron
By: 'Josue'
Feb 03,2019
0 people found
this helpful
Aaron was at all time very helpful and always answered promptly. Made everything look easy. Great team and highly recommended....
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Comment on agent fees
The fees are right and they work professionally.
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By: Donna Sheppard
Feb 03, 2019
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Thank you for taking the time to review Josue ...

“Very professional...”

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Jan 30,2019
Minithumbup
Aaron
By: 'Maggie'
Jan 30,2019
0 people found
this helpful
have had a very positive experience with Aaron after a few bad experiences with other estates agents. The Importance of being honest is paramount. The you for selling my apartment in difficult times. Thank you...
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Comment on agent fees
Like always we would prefer it to be less fee
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By: Donna Sheppard
Jan 31, 2019
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Thank you for taking the time to review - we appreciate it. ...

“Katy is very thorough and orifessional...”

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Jan 05,2019
Minithumbup
Katy
By: 'AB'
Jan 05,2019
0 people found
this helpful
Professional and thorough. Will go out of her way to try and help. Very good communication skills. Will recommend Focus to anyone....
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By: Donna Sheppard
Jan 05, 2019
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Thank you for taking the time to review - we are very luck to have Katy! ...

“Great agency to rent from...”

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Jan 03,2019
Minithumbup
Dan
By: 'Rafal'
Jan 03,2019
0 people found
this helpful
It has been almost six years since we decided to use focus and never had any issues. We can recommend them to everyone who is searching for flat to rent....
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Comment on agent fees
Only one single payment taken upon signing contract no other extra costs which was amazing.
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By: Donna Sheppard
Jan 04, 2019
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Thank you for taking the time to review ...

“Excellent service...”

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Dec 28,2018
Minithumbup
Adrian
By: 'Hawkes'
Dec 28,2018
0 people found
this helpful
We have dealt with Focus for both renting and selling our property. All the staff we have had dealings with have been most helpful, from Adrian and Donna in the rental side and Aaron and Rinah for the sales. Even when our sale fell through ...
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Comment on agent fees
Very reasonable. Thoroughly deserved their fees.
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By: Donna Sheppard
Dec 28, 2018
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Thank you for taking the time to review - it`s much appreciated ...

“Great Sales...”

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Dec 20,2018
Minithumbup
Rinah
By: 'Andy'
Dec 20,2018
0 people found
this helpful
Rinah & Aaron were responsible for the recent sale of my flat. Their initial estimate was accurate and their updates on progress were regular and kept me involved with any developments....
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Comment on agent fees
The fees charged were what I believe to be standard, the fees are fair and I have no complaints.
Was this helpful? Yes
By: Donna Sheppard
Dec 21, 2018
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Thank you for taking the time to review - we do appreciate it ...

“Very helpful and knowledgable...”

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Dec 19,2018
Minithumbup
By: 'Sylwia'
Dec 19,2018
0 people found
this helpful
Very happy with the service and all the help we received. We were in the chain and managed to sell our house within 3 working days! This helped us with getting our dream house with no worry that our old house is not sold yet! Please ...
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Comment on agent fees
Good - you pay for what you get though
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By: Donna Sheppard
Dec 21, 2018
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Thank you very much for taking the time to review ...

“*An agency worth recommending!*****...”

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Dec 11,2018
Minithumbup
Donna
By: 'Dominik'
Dec 11,2018
0 people found
this helpful
Fully Recommended,Perfect communication, professional approach to the client and full support in case of problems. Thank you very much.!!...
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Comment on agent fees
Good
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By: Donna Sheppard
Dec 11, 2018
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Thank you for taking the time to review. ...

“They managed my property to my full satisfaction and did a wonderful job to sell it for me...”

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Nov 30,2018
Minithumbup
Terri
By: 'Dr'
Nov 30,2018
0 people found
this helpful
They got tenants for my property and did an excellent job in managing it. In 14 years there was no issue at all. Rent was collected on time, fixtures and furniture replacements were carried out promptly. Focus Residential staff Aaron did a fantastic job to sell ...
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Comment on agent fees
Agent fees were normal with any other but the effort was highly satisfactory
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By: Donna Sheppard
Dec 07, 2018
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Thank you Dr Tekie for taking the time to review, best wishes Donna ...

“Excellent Service...”

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Nov 29,2018
Minithumbup
Aaron
By: 'D.Chen'
Nov 29,2018
0 people found
this helpful
Having had my Flat up for sale in Burnham the team really helped with a smooth sale. Really helpful and professional team throughout....
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Comment on agent fees
Very good
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“Great Service...”

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Nov 29,2018
Minithumbup
By: 'S'
Nov 29,2018
0 people found
this helpful
Focus looked after a flat rental and eventually the sale of the property for me. I cannot fault the service they offered - nothing was too much trouble. They made life very easy, looking after repairs and any requests from the tenant, through to liaising ...
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Comment on agent fees
Very reasonable
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“I am writing to express my thanks for the way ......”

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Feb 09,2018
Minithumbup
Katy
By: 'Nikki'
Feb 09,2018
1 people found
this helpful
I am writing to express my thanks for the way Katy has helped me secure my new house in Datchet. From the first meeting, I was so impressed with how professional, yet friendly she was. She has always responded to my emails with utmost efficiency ...
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Comment on agent fees
Fees were fine!
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By: Donna Sheppard
Feb 22, 2018
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Thank you Nikki for taking the time to review, you are right we are very lucky to have Katy! ...

“I had bad experience with this letting agency.firstly when ......”

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Nov 15,2017
Minithumbdown
By: 'Sumair'
Nov 15,2017
4 people found
this helpful
I had bad experience with this letting agency.firstly when agencies ask for fee and documents we consumer provide them with all the documents their fee plus the requested deposite and when it comes to return it all they turn out to be horrible in ...
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By: sumair
Jan 20, 2018
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since donna from focus residential left a response asked me to contact them I have contacted them and she offered to refund £100 from £160 they charged me from my deposit , since that day I have been chasing that refund of £100 till 18 january 2018. I rang quite few times to focus and every time they say they will pass on my message to donna who is actually manager. at last after chasing for months I got part of deposit back on 19 January 18 and rest was kept for cleaning the flat. I will no ...

“Focus is one of the best letting agent, I know ......”

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May 17,2017
Minithumbup
Katy
By: 'Anand'
May 17,2017
0 people found
this helpful
Focus is one of the best letting agent, I know Katy for more than 3 years, she is very quickly in sorting out the issue and good in response time. I am happy that I have got a rented house through Focus....
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Comment on agent fees
Agent fees is very reasonable
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By: Donna Sheppard
Jun 14, 2017
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Dear Anand - thank you for taking the time to review Katy - it is much appreciated. Regards Donna ...

Vendor Fees

1.5%

Landlord Fees

12%

Tenant Fees

No fees set.
Last updated at 17/03/2023, 3:48 PM by DONNA MARIA SHEPPARD
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:48 PM 17/03/2023 by DONNA MARIA SHEPPARD

Awards won by Focus Residential, Slough SL1 2EJ



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