45% sales valuation accuracy
100% sales fee satisfaction
60% lettings valuation accuracy
51% lettings fee satisfaction
Dec 08,2011
Dec 08,2011
2
people found
this helpful
this helpful
This was the second time I had used this estate agents as a student (before they set up student pads)
The first experience we had which was poor they did manage to sort out, but not after having seven families in there office threatening to sue them.
When we moved in we were assured that the few issues we had with it (broken fuse for the cooker, broken tiles in the entrance way) would be sorted, within a week or two. Needless to say after 6 months it hadn't been fixed.
On top of that two of the previous tennants had not moved out before we were moving in, and one of them had her stuff left in the property for over a week. The agesnts did nothing about this.
The fridge broke down within the first month, and it took the landlord two weeks to come around and look at it
The water stopped working and we were told to "go around the corner and ask the pulmber who lived art number XX to have a look" which we did, needless to say that was another two weeks before anyone actually bothere to look at it
We alerted them to a mould issue (Both landlord and letting agent) and we were told just to wipe it away with our hands.
Due to all the tennenta at the time being students we all had individual contents insurance, which involved having locks on the rooms. We asked on the moving in day both the letting agents and the landlords rep, if we could use padlocks. We were told this was fine, yet less than three months later we were complained at for this, and told that we could not have locks as they then couldn't not get into our rooms.
It didn't help that the landlords sun used to come around fairly often and basically say it's was the job of the two female tennants to do the house work and keep the property clean for the men.
This did result in both of the female tennants having a harrisment claim with the poilce, and when this was mentioned to the agents, they sided with the landlord.
All in all I would advise NEVER to use them.
The first experience we had which was poor they did manage to sort out, but not after having seven families in there office threatening to sue them.
When we moved in we were assured that the few issues we had with it (broken fuse for the cooker, broken tiles in the entrance way) would be sorted, within a week or two. Needless to say after 6 months it hadn't been fixed.
On top of that two of the previous tennants had not moved out before we were moving in, and one of them had her stuff left in the property for over a week. The agesnts did nothing about this.
The fridge broke down within the first month, and it took the landlord two weeks to come around and look at it
The water stopped working and we were told to "go around the corner and ask the pulmber who lived art number XX to have a look" which we did, needless to say that was another two weeks before anyone actually bothere to look at it
We alerted them to a mould issue (Both landlord and letting agent) and we were told just to wipe it away with our hands.
Due to all the tennenta at the time being students we all had individual contents insurance, which involved having locks on the rooms. We asked on the moving in day both the letting agents and the landlords rep, if we could use padlocks. We were told this was fine, yet less than three months later we were complained at for this, and told that we could not have locks as they then couldn't not get into our rooms.
It didn't help that the landlords sun used to come around fairly often and basically say it's was the job of the two female tennants to do the house work and keep the property clean for the men.
This did result in both of the female tennants having a harrisment claim with the poilce, and when this was mentioned to the agents, they sided with the landlord.
All in all I would advise NEVER to use them.
What agent could do to change your mind?
The agent could have listened to the issues raised by the tennants, and taken some steps to helping out the tennants when it was evident that the landlord was not going to fix issues within the house. And do not use intimidation just because a tennant is femaleAttached Filesnbsp;
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Dec 31, 2011
100% agree with this person....i have used these agents twice - was left with out an oven for almost 1 year, my house had no insulation and was charged a massive bill of over 700 pounds for just 6 months, had broken decking in the garden and i can name at least 20 more things wrong with this house, they eventually moved me to an even worse place and it is so badly covered in mould that i may have to sue them for making my chiuldren ill and giving me a lecture on chemistry when infact i have a chemistry degree, that shocked them!! lol, i have now had no tv for 8 months with 2 babies and they will still not do anything about it, wished i had never even met these horrible, money scamming ppl. i have now been evicted because i have complained so much.... i have 9 days to leave and no where to go with 2 babies 1 and 9 months, discusting behaviour and extremely unprofessional - do not use!!
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Latest Reviews
23rd Sep 2021
reviewed by 'Sumaiyah'
14th Jun 2021
reviewed by 'Fay'
8th Jan 2021
reviewed by 'Gabriele'
28th Nov 2020
reviewed by 'Imm'
6th Nov 2020
reviewed by 'Sam'
Opening Hours
Address
Adams Estates
66 Christchurch Road
Reading
Berkshire
RG2 7AZ
01189 351616
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 45% | 100% | £0 | £0 |
| Lettings | 60% | 51% | £300 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 15 | 32 | 0 | 0 | 1 | 1 | 2 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
Apr 05,2022
Apr 05,2022
2
people found
this helpful
this helpful
Our house is covered in differential movement cracks all across the ground floor. 4 out of the 6 bedrooms have high levels of damp and mould build up. The estate agents themselves are frequently making mistakes in their emails, and then are never in past lunch time ...
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Sep 23,2021
Sep 23,2021
1
people found
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this helpful
The house we rented was mouldy, dirty, full of previous tenants rubbish, maggots in the carpet, broken doors, broken bannisters, broken blinds, broken cupboards. We couldn't move in for a week and when we did it was still filthy. (We were reimbursed this week's rent ...
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Jun 14,2021
Jun 14,2021
2
people found
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this helpful
Estate agency from Hell, If I can rate it below 0 star I would. This agency is Only interested in money by taking advantage on vulnerable students that just start in life.
My daughter and her students friends were pushed to sign the contract in Adam’...
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Jan 08,2021
Jan 08,2021
1
people found
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this helpful
Unfortunately our experience with this estate agent has been really negative. While the landlord has always tried to help us with our issues, we can't say the same about Adams. The WIFI has not been working for several weeks and no-one has come to fix ...
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Nov 28,2020
Nov 28,2020
2
people found
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this helpful
They are rude to people's mums. And are incapable. They don't appear to have watches. We are not happy with our experience so far. :(...
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Nov 06,2020
Nov 06,2020
3
people found
this helpful
this helpful
Very poor service . Staff are extremely rude ! accused us of blocking a drain and tried to evict us while their own contractor is the one who actually caused the issue . Whilst this was proved to be a fault of their own they did not even ...
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Jul 10,2020
Jul 10,2020
0
people found
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this helpful
These estate agents will do the bare minimum and have you living in hazardous conditions. Please AVOID if you are a student - Only perform maintenance when it suits them e.g a house viewing. Never for the benefit of the tenants. They will steal ...
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Jan 09,2020
Jan 09,2020
1
people found
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this helpful
When we saw the flat and decided to rent the price go up £100 suprisingly, i and my wife spent a day for nothing. They are all unprofessional....
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Nov 17,2019
Nov 17,2019
2
people found
this helpful
this helpful
Do not even think about approaching Adams to rent as a student. Absolute rats. Will not care about you at all- they only care about themselves and how much money they can steal from your deposit. 5 months after leaving the ** and I am still waiting ...
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Oct 16,2019
Oct 16,2019
1
people found
this helpful
this helpful
Very unprofessional agency. Some little bloke called Tazz was just talking rubbish on and on without a care about my dispute requirements. For some strange reason he had a pungent spice odour that followed him around. These people have a simple policy. "We got your ...
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Mar 19,2019
Mar 19,2019
5
people found
this helpful
this helpful
Since our first day with Adams we had problems with almost every step of the renting process.
They were very quick taking the reservation fee. The member of staff who was dealing with our tenancy agreement was extremely rude and incompetent.
They tried to push ...
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Jan 13,2019
Jan 13,2019
4
people found
this helpful
this helpful
I have been chasing up the dispute of my deposit since they took more than half of my deposit, one of them said it normally takes 3 MONTHS for the dispute resolution bearing in mind I left the house July, received the deposit August and around ...
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Comment on agent fees
Bad.
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Jul 30,2018
Jul 30,2018
6
people found
this helpful
this helpful
Would NEVER recommend to use Adams as an Estate Agent. I thought Space were pretty bad but Adams makes Space look incredible. It has been 30 days since we have left the property with no word on the final amount to be deducted from our security ...
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Comment on agent fees
What do the fees actually pay for? It certainly isn't for their customer service, as that is definitely non-existent.
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Aug 11, 2018
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Same story here, my Daughter moved out end of June and still no deposit back - her room was fine as I have photos to prove, and although they say there will be deductions due to another tenant it is taking far too long. Just about to put my concerns in writing to them ...
Jul 10,2018
Jul 10,2018
2
people found
this helpful
this helpful
I have been to several estate agents in my life and I have to say me and my flatmates have never experienced such horrific service (if you can even dare to call that a service).
If you want a low grade flat with agents who ...
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Comment on agent fees
Ridiculously expensive for the price
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Jun 24,2018
Jun 24,2018
3
people found
this helpful
this helpful
Caine was a very nice guy and he seemed very knowledgeable. He showed me two properties and was prompt with all communications. My wife and I moved over from the states and were not very familiar with the UK rental process so I made the ...
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Comment on agent fees
The fees from Adams were the worst of anywhere that we saw and it wasn't close.
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Nov 18,2017
Nov 18,2017
0
people found
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this helpful
Originally met with the wrong agent due to a mix up but after sorting it out we were given a great service and found our house for next year within an hour! Would highly recommend...
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Nov 15,2017
Nov 15,2017
0
people found
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Lovely people, they are patient and always willing to answer any question you have and explain things well. They are friendly and the houses are nice...
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Comment on agent fees
Good
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Apr 12,2017
Apr 12,2017
0
people found
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Excellent highly professional service , they have taken all the hassle away from being a landlord and ensure the tenants are kept happy and paying their rent...
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Comment on agent fees
Reasonable
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Apr 07,2017
Apr 07,2017
0
people found
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Excellent service again this year from Adams - so professional and great with interaction with both tenants and landlord - we can never say enough positive things about them - they make sure we as landlords are looked after but also that the tenants are ...
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Comment on agent fees
Fair and Reasonable
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Apr 05,2017
Apr 05,2017
0
people found
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I have worked with Adams Estate Agents for many years and have always found them to be professional and helpful in their approach. This has been helpful, living so far away from Reading. When I have popped into the office I am always greeted with ...
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Comment on agent fees
Difficult to answer as I think they are in line with other agents.
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Apr 04,2017
Apr 04,2017
0
people found
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Great Service before and after Tenants move in or out .
Advise of any issue very quickly , and this allows the trades to get in and deal with any issues in a timely manner .
Have only had very exceptional experience from the team , Donna , has been ...
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Comment on agent fees
fees very reasonable and fair
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Apr 04,2017
Apr 04,2017
0
people found
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Professional in work. The service provided is excellent. I have being working with them for last 2.5 years. I will keep working with them....
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Mar 16,2017
Mar 16,2017
7
people found
this helpful
this helpful
DANGER DO NOT RENT WITH ADAMS !!! My household and I rented a house with Adams estates (Christchurch road branch) a year ago and we have never had such a bad experience. The staff never respond to issues promptly and ignore emails. One member of staff ...
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Jan 25,2017
Jan 25,2017
5
people found
this helpful
this helpful
We rented a flat, and as soon as we arrive to it, the flat was completely dirty. They sent us an email saying the next day they'll come to clean it, nobody appeared to clean so we called the agency and they did nothing. The ...
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Comment on agent fees
Worst agency ever.
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Dec 19,2016
Dec 19,2016
6
people found
this helpful
this helpful
Moved 8 trainee nurses/widwifes into a house with rats and a broken boiler last July.
As soon as we arrived we informed Adams estates numerous times and they reassured us that these problems would be solved whilst we were all home for the summer.
Came ...
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Comment on agent fees
BAD BAD BAD. THE WORST!
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Nov 29,2016
Nov 29,2016
0
people found
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Friendly enough staff however didn't show up for a second viewing. Ended up asking the students living there if we could look around. Quote unprofessional. Arguments also in the office while we were paying deposits. Reasonable fees. Everything explained well...
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Comment on agent fees
Good
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Nov 29,2016
Nov 29,2016
0
people found
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this helpful
A Decent agency with nice people working and nice location some small mistakes made but overall decent agency to choose...
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Nov 29,2016
Nov 29,2016
0
people found
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this helpful
This agency was really good and made good house recommendations. They were reliable and easy to communicate with. Well recommended...
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Comment on agent fees
Good
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Nov 25,2016
Nov 25,2016
0
people found
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this helpful
Overall good service. Could work on being more professional as didn't show up to one of our scheduled viewings. Other than that service was good, will use again for next year....
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Nov 25,2016
Nov 25,2016
0
people found
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Going through Adam's estates has been quite easy and easy flowing. It was a fast pace proccess and easy enough. They showed us a bunch of different properties which suited what we required from them. One of the workers could have been more professional though....
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Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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