This was the second time I had used this estate agents as a student (before they set up student pads)
The first experience we had which was poor they did manage to sort out, but not after having seven families in there office threatening to sue them.
When we moved in we were assured that the few issues we had with it (broken fuse for the cooker, broken tiles in the entrance way) would be sorted, within a week or two. Needless to say after 6 months it hadn't been fixed.
On top of that two of the previous tennants had not moved out before we were moving in, and one of them had her stuff left in the property for over a week. The agesnts did nothing about this.
The fridge broke down within the first month, and it took the landlord two weeks to come around and look at it
The water stopped working and we were told to "go around the corner and ask the pulmber who lived art number XX to have a look" which we did, needless to say that was another two weeks before anyone actually bothere to look at it
We alerted them to a mould issue (Both landlord and letting agent) and we were told just to wipe it away with our hands.
Due to all the tennenta at the time being students we all had individual contents insurance, which involved having locks on the rooms. We asked on the moving in day both the letting agents and the landlords rep, if we could use padlocks. We were told this was fine, yet less than three months later we were complained at for this, and told that we could not have locks as they then couldn't not get into our rooms.
It didn't help that the landlords sun used to come around fairly often and basically say it's was the job of the two female tennants to do the house work and keep the property clean for the men.
This did result in both of the female tennants having a harrisment claim with the poilce, and when this was mentioned to the agents, they sided with the landlord.
All in all I would advise NEVER to use them.
What agent could do to change your mind?
The agent could have listened to the issues raised by the tennants, and taken some steps to helping out the tennants when it was evident that the landlord was not going to fix issues within the house.
And do not use intimidation just because a tennant is female