“Appalling. Avoid this company...”
1 Star Review
Oct 04,2018
By:
'Thomas'
Oct 04,2018
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: E5
Sales (Prospective customer)
Postcode: E5
1
people found
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Having spoken to three different "agents", I was assured I'd receive a confirmation email from the "vendor" himself. It seemed strange that the company seemed as disjointed as the man on the phone suggested, and was a warning sign of what was to follow.
Having ...
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1 Star Review
Sep 26,2018
By:
'Jean'
Sep 26,2018
Services: Sales (Prospective customer)
Sold price: £16995
Would you recommend?: No
Postcode: CW7
Sales (Prospective customer)
Sold price: £16995
Postcode: CW7
3
people found
this helpful
I have been trying book a viewing for over two weeks. I have tried on line booking but they don't get confirmed. I have phoned Tepilo 4 tiimes, left voice mail, email and used the request call back without any progress. I pity the poor person ...
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Comment on agent fees
Not applicable
3
people found
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“Do not know the local market...then do not care....”
1 Star Review
Sep 24,2018
By:
'Sam'
Sep 24,2018
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: LU1
Sales (as a Vendor)
Postcode: LU1
2
people found
this helpful
After 2 months with Tepilo I threw in the towel. They simply do not know the local market. However the reason I am here is there total lack of concern over their shockingly poor valuations and there choice to completely ignore my situation.
Advised me to ...
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Comment on agent fees
Bad
2
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1 Star Review
Aug 21,2018
By:
'Dano'
Aug 21,2018
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: CB21
Sales (as a Buyer)
Postcode: CB21
3
people found
this helpful
Never return calls, continually lie about how someone will call you back straight away.
Impossible to ask questions or get updates.
I'm just trying to buy through them, so I hope they are cheap to sell through as they must be good at something....
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Comment on agent fees
I’ll say bad because it seems a poor service and it’s not costing me anything.
3
people found
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1 Star Review
Jul 20,2018
By:
'Emma'
Jul 20,2018
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: BA2
Sales (Prospective customer)
Postcode: BA2
6
people found
this helpful
Having booked in a local agent with them to come and give our house a valuation, the agent never turned up. When I rang Tepilo, a gentleman said the lady who had booked in the agent was on the phone and they'd call me back... ...
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6
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“no local knowledge-very misleading...”
1 Star Review
May 15,2018
By:
'smurph'
May 15,2018
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SL4
Sales (Prospective customer)
Postcode: SL4
6
people found
this helpful
house valuation appears to be guess work since agents have area knowledge not local knowledge.
my agent talked at me-didnt listen
no viewings in 4weeks
no helpful feedback
just been told I'm not allowed to know ceo email!!!...
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Comment on agent fees
rip off
6
people found
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1 Star Review
May 14,2018
By:
'Sheridan'
May 14,2018
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: BS4
Sales (as a Vendor)
Postcode: BS4
6
people found
this helpful
Never return calls. One viewing only no agent arrived and buyers not even quantified. It was disappointing and a fiasco.
Really poor service and that's being polite...
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Comment on agent fees
Over priced - as you pay regardless of sale I understand why they don't care
6
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1 Star Review
Apr 27,2018
By:
'Martin'
Apr 27,2018
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: HP13
Sales (Prospective customer)
Postcode: HP13
7
people found
this helpful
I'm a buyer and they never return calls..!! If I were a seller I'd run a mile. Also, little or no local area knowledge. I've only ever wanted to know how many years are remaining on the lease which is basic information that should be ...
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7
people found
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1 Star Review
Apr 13,2018
By:
'Nathan'
Apr 13,2018
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: NN15
Sales (Prospective customer)
Postcode: NN15
6
people found
this helpful
From a buyers perspective I have found them absolutely useless. It's impossible to ask a question about the property you want to view. They are unable to send you emails, they insist on taking your phone number and then don't call you back. However their ...
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6
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“I only had one viewing for my flat. The viewer ......”
1 Star Review
Feb 07,2018
By:
'Unhappy'
Feb 07,2018
Services: Buying agent
Would you recommend?: No
Postcode: PA19
Buying agent
Postcode: PA19
14
people found
this helpful
I only had one viewing for my flat. The viewer told me that he was unhappy with Tepilo as they did not respond to his original interest in the flat. He had to repeat his request to view the flat. This has made me look ...
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Comment on agent fees
I paid over £1000 to Tepilo and don’t feel they earned it.
14
people found
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“I was the first person to ring and try to ......”
1 Star Review
Feb 06,2018
By:
'Amanda'
Feb 06,2018
Services: Buying agent
Would you recommend?: No
Postcode: S61
Buying agent
Postcode: S61
10
people found
this helpful
I was the first person to ring and try to book a viewing on a property we really liked the look of as soon as it appeared on rightmove (wed), I was told someone would ring me back to arrange (nobody did). I rang back ...
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Comment on agent fees
N/A
10
people found
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“We tried to view a property near Poole with this ......”
1 Star Review
Nov 15,2017
By:
'KD'
Nov 15,2017
Services: Sales (Prospective customer)
Sold price: £195
Would you recommend?: No
Postcode: BH21
Sales (Prospective customer)
Sold price: £195
Postcode: BH21
7
people found
this helpful
We tried to view a property near Poole with this company. Several messages to my son encouraged us to be early. An agent was due at 1pm. 3 phone calls and 20 mins later, still no show. Were told the 'local agent' would be with us 1 hour. 1+ ...
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Comment on agent fees
No idea. Wouldn't pay them on the basis of today's experience.
7
people found
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“I sold my house last year. Once they had my ......”
3 Star Review
Nov 14,2017
By:
'Joem222'
Nov 14,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NG2
Lettings (as a Landlord)
Postcode: NG2
5
people found
this helpful
I sold my house last year. Once they had my money their customer service was shocking. In fact worse than shocking. However after I moaned One member of staff then looked after us personally and saved the day. I forget his name but he was ...
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Comment on agent fees
Very reasonable
5
people found
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“Disappointing- we had no viewings in over 6 weeks . I had ......”
1 Star Review
Oct 15,2017
By:
'Jackie'
Oct 15,2017
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: HA5
Sales (Prospective customer)
Postcode: HA5
9
people found
this helpful
Disappointing- we had no viewings in over 6 weeks . I had to constantly contact Tepilo myself . They do nothing once they have your money !!...
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Comment on agent fees
A complete waste of money
9
people found
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“Had the most frustrating experience with Tepilo. We bought through ......”
1 Star Review
Jul 26,2017
By:
'Hollie'
Jul 26,2017
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: DA15
Sales (as a Buyer)
Postcode: DA15
19
people found
this helpful
Had the most frustrating experience with Tepilo.
We bought through Tepilo and sold our previous property at the same time through a local estate agent and cannot explain the vast difference in service we received.
From the start it was difficult to book a viewing ...
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19
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“Poor customer service my agent was not available for nearly 4 ......”
1 Star Review
Jul 07,2017
By:
'Letdown'
Jul 07,2017
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: BH22
Sales (as a Vendor)
Postcode: BH22
9
people found
this helpful
Poor customer service my agent was not available for nearly 4 weeks and no one bother to check is emails or voicemails. I did not sell my property through this site, local agent prove to be much more efficient....
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Comment on agent fees
I felt for the money the service was poor and my home was not sold. Would not recommend staff most unhelpful and really do not care just happy to take your money
9
people found
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“What a waste of money. No feedback on property and ......”
1 Star Review
Jul 05,2017
By:
'Simon'
Jul 05,2017
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: DE12
Sales (as a Vendor)
Postcode: DE12
10
people found
this helpful
What a waste of money. No feedback on property and at first it seems cheap, how cheap is it to have an empty property for months on end? All your paying for is a Rightmove/Zoopla advert. Very passive with zero feedback.
I sold another ...
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Comment on agent fees
Waste of £895. Might sharpen there pencil if they only got paid upon sale.
10
people found
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“Having signed up for the classic package at a cost ......”
1 Star Review
Apr 13,2017
By:
'Liam'
Apr 13,2017
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: BS22
Sales (as a Vendor)
Postcode: BS22
12
people found
this helpful
Having signed up for the classic package at a cost of £895 I wish I had gone with my instincts signed up Jan 23rd so based on viewings that's a £100 per viewing to me. I think tepilo use right move portal and based on personal experience ...
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Comment on agent fees
Fees are good if you sell very good value but if like me they don't match buyer to your property an expensive mistake
12
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“The whole basis of any sale is getting the valuation ......”
1 Star Review
Oct 28,2016
By:
'Georgia'
Oct 28,2016
Services: Sales (as a Vendor)
Sold price: £170000
Would you recommend?: No
Postcode: B31
Sales (as a Vendor)
Sold price: £170000
Postcode: B31
16
people found
this helpful
The whole basis of any sale is getting the valuation right. Tepilo have failed utterly in this respect. They have overvalued my home by carrying out a data analysis of sales prices in the area. This is claimed to be updated every three months but ...
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Comment on agent fees
They are collected regardless of whether they have been earned. There is a total failure to be accountable for the lack of action.
16
people found
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“Dirty, Rotten ScoundrelsI signed up to the "Pay Later" deal ......”
1 Star Review
Sep 07,2016
By:
'Kieran'
Sep 07,2016
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CM11
Sales (Prospective customer)
Postcode: CM11
18
people found
this helpful
Dirty, Rotten Scoundrels
I signed up to the "Pay Later" deal to sell my house, but found that I had to do everything myself. Initially they vastly overvalued my property. The so-called Account Manager operated with stealth and anonymity. The IT system was full of ...
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Comment on agent fees
Fraudulent
18
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“Terrible and frustrating experience from start to finish. As a ......”
1 Star Review
Aug 25,2016
By:
'Gemma'
Aug 25,2016
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: LA8
Sales (as a Buyer)
Postcode: LA8
14
people found
this helpful
Terrible and frustrating experience from start to finish. As a buyer Tepilo were uncommunicative and unhelpful to the extreme. They never returned our calls, even after we made an official complaint about the very fact that they were not communicating with us. They misspelled my ...
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Comment on agent fees
n/a
14
people found
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“This was, by far one of the most frustrating experiences ......”
1 Star Review
Jul 13,2016
By:
'Sally'
Jul 13,2016
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: B13
Sales (as a Vendor)
Postcode: B13
16
people found
this helpful
This was, by far one of the most frustrating experiences we have ever had. From start to finish tepilo appeared not to know how to co-ordinate departments and customer service. It took them a week (and many phone calls on our part) to recognise that ...
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Comment on agent fees
Ok fees if they do what they say they are advertising they will do. Honestly, at the level of service they provide we feel they should have paid us.
16
people found
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“Front end process was ok but the booking appointments system ......”
1 Star Review
May 26,2016
By:
'Anthony'
May 26,2016
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SG8
Sales (as a Vendor)
Postcode: SG8
8
people found
this helpful
Front end process was ok but the booking appointments system doesn't work well with prospective buyers complaining about not getting or confirmations of changes.
Generally the IT elements seem poorly designed and managed e.g I keep getting locked out and resetting of passwords is ...
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Comment on agent fees
ok
8
people found
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“Wors mistake I made was using Tepilo. They never return ......”
1 Star Review
May 09,2016
By:
'Terrible'
May 09,2016
Services: Sales (as a Vendor)
Sold price: £570000
Would you recommend?: No
Postcode: SE27
Sales (as a Vendor)
Sold price: £570000
Postcode: SE27
12
people found
this helpful
Wors mistake I made was using Tepilo. They never return calls, one day I left 5 messages and still failed to speak to my alotted 'agent'. Arranged all viewings myself with no help. No help on price negotiation. And when I did sell, the buyers took ...
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Comment on agent fees
Paid up front. Big mistake. They have no incentive to sell your house
12
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“I sold my property and bought another, using Tepilo for ......”
1 Star Review
Mar 29,2016
By:
'Beware'
Mar 29,2016
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SE18
Sales (as a Vendor)
Postcode: SE18
15
people found
this helpful
I sold my property and bought another, using Tepilo for both, including my conveyancing.
Firstly, the photographers booked through Tepilo to take shots of my house didnt turn up, so that hit me with a £350 loss of earnings for the day when I waited in ...
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Comment on agent fees
n/a
15
people found
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“I used Tepilo to sell my parents property. Tepilo staff ......”
5 Star Review
Mar 10,2016
By:
'Happy'
Mar 10,2016
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RM18
Sales (as a Vendor)
Postcode: RM18
5
people found
this helpful
I used Tepilo to sell my parents property. Tepilo staff talked me through the whole process. The property went live on a Friday nite,I had my first viewing Saturday morning I was inundated with people asking to view. I booked up about 6 viewings. The ...
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Comment on agent fees
Absolutely brilliant
5
people found
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“Signed up on Friday, agent visited us on Sunday to ......”
5 Star Review
Feb 10,2016
By:
'Jaz'
Feb 10,2016
Services: Sales (Prospective customer)
Would you recommend?: Yes
Postcode: MK42
Sales (Prospective customer)
Postcode: MK42
2
people found
this helpful
Signed up on Friday, agent visited us on Sunday to confirm the details of our house. We went live on Tepilo and Rightmove on the Monday. Excellent speedy service, since going live online we have two viewing arranged on our house for later this week. ...
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Comment on agent fees
Excellent fee rate.
2
people found
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“I am a chartered surveyor and used to run an ......”
4 Star Review
Feb 06,2016
By:
'Gordon'
Feb 06,2016
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: PE12
Sales (as a Vendor)
Postcode: PE12
1
people found
this helpful
I am a chartered surveyor and used to run an estate agency. High visibility on the Internet through rightmove and similar sites is key to selling your property. Tepilo have provided this for a very reasonable fee and saved me about a thousand pounds compared ...
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Comment on agent fees
Saved me about ‚£1000
1
people found
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“Filled in all my details online received a phone call ......”
1 Star Review
Feb 04,2016
By:
'bill'
Feb 04,2016
Services: Sales (Prospective customer)
Sold price: £395
Would you recommend?: No
Postcode: SA44
Sales (Prospective customer)
Sold price: £395
Postcode: SA44
11
people found
this helpful
Filled in all my details online received a phone call next day was promised a phone call from a marketing executive next day!! here we are at least 3 wks on and no communication at all tepilo adds must be working as they do not need ...
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11
people found
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“This is a pain free way to sell your property. ......”
5 Star Review
Jan 28,2016
By:
'Great'
Jan 28,2016
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: NE28
Sales (as a Vendor)
Postcode: NE28
0
people found
this helpful
This is a pain free way to sell your property. Ignoring the obvious cost savings, the way Tepilo operate is a breath of fresh air. Their website is excellent and so easy to find your way around it. This really is the future for anyone ...
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Comment on agent fees
Fantastic, we've saved ourselves many, many hundreds of pounds
0
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