“This estate agent has given us such a hard time ......”
1 Star Review
Sep 14,2015
By:
'Anon'
Sep 14,2015
Branch: Leicester, Jay House, 88-90 London Road
Services: Lettings (as a Tenant)
Rent PCM: £440
Would you recommend?: No
Postcode: LE2
Branch: Leicester, Jay House, 88-90 London Road
Lettings (as a Tenant)
Rent PCM: £440
Postcode: LE2
5
people found
this helpful
This estate agent has given us such a hard time during our tenancy experience. From ignoring our calls and emails to demanding money from us. Rather than sorting out the issues and contacting us directly, the main man is the least bit bothered about getting in touch with his clients. He never seems to be in the office and there is no reasoning with him. Furthermore, the tenancy agreements lack specific detail regarding the electricity payments and supplier. Due to them not even knowing what supplier and schemes they have set up for their tenants, they have been the least bit helpful in our issues. The landlord promises a £150 contribution to the electricity bills, however, for this to be done, the landlord must set up a direct debit with the electricity supplier (Spark Energy). Instead of letting us know about meter readings, we have been bombarded with letters regarding late payments. Our tenancy started in September but the first bill we received was a letter dated for May. We were registered under the wrong postcode, by the landlord. Furthermore, the estate agents are refusing to help us with our query and the lady behind the desk has no clue or no information to give. We have had to contact the energy suppliers ourselves and figure out why the bills were preposterously high (because they were taking estimated readings). It was only until February did we receive an email telling us of our meter readings and we had to track down the maintenance guy to show us where our meter box was. Since then we have always updated the supplier with our readings. However, Parmars estates has still not made the initial payment of the £150 contribution per person, therefore we are unable to set up the direct debit to pay the remainder off as tenants. I have been contacting them every day for the past 2-3 weeks but I have had no straight response. Only until I mention 'legal action' do I get a call back from the 'main man' himself. It's absolutely horrifying how they treat student tenants and I am appalled. So quick to take our money, yet so hesitant when dealing with tenant issues and queries. Even though our contract has finally come to an end with them, they have still to sort out the electricity. To add, as soon as it comes to inspections, they are very quick to spot tiny damages just to take money from us. Even slight damages that can be repaired for £20, they will give you a whopping bill of £400.
What agent could do to change your mind?
The agents could have been more approachable, more understanding towards students, be more available. The new lady at the front desk was not approachable. The lady previous to her (Bhavna) was actually very helpful and would help us as much as she could with other issues such as maintenance problems. She would always push our messages towards the main man and at least try to give us reasonable responses with clear messages rather than being ignorant.
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Comment on agent fees
Too pricey for student living. They required over ‚£700 for deposit whereas other student lettings agents required a maximum of ‚£400. On top of that they would make us sign up for insurance for ‚£60 for which they never gave us any details or information.
5
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