They charge staggering fees!! They were not up front about them at all and despite my asking them several times if there were any fees I should know about they only drop the bomb at the last minute when we are desperate to move in.
600 in total for a 1 bed flat which coincidentally is the same amount as the holding deposit. Same to the landlord far as I can see.
What agent could do to change your mind?
Not charge such insane fees, and being transparent about them from the outset.