I had a long and tortuous house-selling process, and throughout this Neil, Rob and Adrian behaved with the most exceptional competence and good sense. Neil and Rob in particular were conspicuous for the following:
1. Updating me of progress at regular intervals, and consulting with me at every stage.
2. Making the technical processes clear and easy to understand.
3. Maintaining calm and good humour in the face of setbacks.
Most of all, however, it was apparent from the start that the whole team was run along lines of scrupulous honesty and professional integrity, and this made all the difference in making a very stressful process bearable.