They were helpful and supportive right from the start.
I was selling my late Mum's house and did not live locally.Paula understood my situation and was willing to meet me at the house on a Saturday to discuss arranging the sale and the management of keys etc.
They made making all the arrangements very easy. They did things when they said they would and kept in touch with me regularly letting me know when viewings were arranged and giving me feedback within a few days.
Whenever I contacted the office everyone was polite and helpful.Matt also arranged to do the final meter readings for me on the day of completion.
I would recommend the Stoke on Trent team.