0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
...left to get your reviews in for the
2024
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Sep 03,2015
Sep 03,2015
3
people found
this helpful
this helpful
Found the most amazing perfect flat through Taylor's which suited me and my flat mate perfectly. On the day of signing everything went smoothly with all the admin fees etc discussed (which were extortionate), then we were told we needed to take out a monthly tenant insurance per person! This was not explained to us at all until we had pens in our hands ready to sign. When we said we didn't need it as it was for personal belongings and neither of us had anything of real value we were told the contract would not be completed until we signed it, so we agreed but then only to be told the monthly fee was per person!!! Do these people know what their doing?? We were told the flat had been professionally cleaned was wasn't the case. It was very dirty and dusty and a lot of things had been left off of the Intinery, when we called to complain they then changed the story to the landlords friend had been in there cleaning for hours!!
After settling in we experienced a problem with the fuse box that kept tripping. It was a Sunday afternoon, so we called the emergency line they gave us to which no one answered. After many attempts we managed to contact the landlord direct who sent her electrition straight away. When we spoke to Taylor's on the following day they informed us that the EMERGENCY number we were given was no longer in use! Only thanks to the landlord the problem was sorted. The second problem was a leak in one of the bedrooms. It was a Saturday afternoon, we called the new number which went straight to answer phone so we left a message, we then called the office and explained the situation, they were gonna get someone to call us. We never got that call. Once again we contacted the landlord who dealt with it herself. I would never again take a property from Taylor's nor would I recommend them as a middle man. Our landlord was paying them to manage the property, not once did they manage!!! Oh and very delayed on paying back the bond until prompted. Simply awful.
After settling in we experienced a problem with the fuse box that kept tripping. It was a Sunday afternoon, so we called the emergency line they gave us to which no one answered. After many attempts we managed to contact the landlord direct who sent her electrition straight away. When we spoke to Taylor's on the following day they informed us that the EMERGENCY number we were given was no longer in use! Only thanks to the landlord the problem was sorted. The second problem was a leak in one of the bedrooms. It was a Saturday afternoon, we called the new number which went straight to answer phone so we left a message, we then called the office and explained the situation, they were gonna get someone to call us. We never got that call. Once again we contacted the landlord who dealt with it herself. I would never again take a property from Taylor's nor would I recommend them as a middle man. Our landlord was paying them to manage the property, not once did they manage!!! Oh and very delayed on paying back the bond until prompted. Simply awful.
What agent could do to change your mind?
Over the top fees, hidden extras that your forced to take!Attached Filesnbsp;
Comment on agent fees
Over the top fees, hidden extras that your forced to take!
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Latest Reviews
19th Feb 2020
reviewed by 'Barrie'
3rd Sep 2015
reviewed by 'Star82'
21st Apr 2012
reviewed by 'NotAHappyBunny'
Opening Hours
Address
Taylors Estate Agents
Unit 16a Mermaid Quay
Cardiff
Cardiff County
CF10 5BZ
029 20498425
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £750 | £825 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Dec 18,2020
Dec 18,2020
2
people found
this helpful
this helpful
Unprofessional, unethical and dishonest people.
I had visited a house and immediately said I wanted it for several reasons. Even though I had tried to pass my details and the payslip, the agent Ashleigh Muir, said that there was no need and that we could ...
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Feb 19,2020
Feb 19,2020
0
people found
this helpful
this helpful
Called in yesterday spoke to Gary Hancock very friendly helpful and very knowledgable regarding the property in question
Thank you and very much appreciated...
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Sep 03,2015
Sep 03,2015
3
people found
this helpful
this helpful
Found the most amazing perfect flat through Taylor's which suited me and my flat mate perfectly. On the day of signing everything went smoothly with all the admin fees etc discussed (which were extortionate), then we were told we needed to take out a monthly ...
read full review
read full review
What agent could do to change your mind?
Over the top fees, hidden extras that your forced to take!Attached Filesnbsp;
Comment on agent fees
Over the top fees, hidden extras that your forced to take!
Was this helpful?
Yes
Yes
Sep 01,2015
Sep 01,2015
3
people found
this helpful
this helpful
Awful customer service skills and not helpful in any way. We received no communication from the company regarding check in dates. When we were due to check in we had to ring them 10 minutes after they were due to meet us only to be told ...
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Apr 21,2012
Apr 21,2012
4
people found
this helpful
this helpful
Pure incompitence from day one. Maria seemed to have no idea what she was doing and repeatedly asked for documents that we had already provided then another member of staff would advise us that everything was fine.
They then waited until the very day before ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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