0% lettings valuation accuracy
50% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Aug 31,2015
Aug 31,2015
0
people found
this helpful
this helpful
McConnell's act as letting agents for student accommodation. Having taken money upfront for this, they lose paperwork and say they haven't received it. Even when absolute proof is provided to them that they have it, they don't take action. They blame the students. They promise to return phone calls and emails but often don't. They say this is due to pressure of work. But surely if they take the money to do the job they should be able to deliver. We now have no idea when it is possible to move into the accommodation, despite all of the necessary paperwork being submitted and in some cases resubmitted. They appear to have little regard for students who are leaving home for the first time. A truly shoddy service.
NB, There is no evidence I can see that they are a member of any regulatory body for Estate Agents.
NB, There is no evidence I can see that they are a member of any regulatory body for Estate Agents.
What agent could do to change your mind?
Having made mistakes they should have been far more proactive in sorting them out and keeping their customers informed. Their own manager said that she thought they were providing poor service - but the problems are continuing.Attached Filesnbsp;
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Latest Reviews
31st Aug 2015
reviewed by 'Beyond'
21st Jul 2014
reviewed by 'Time'
Opening Hours
Address
St Quintin & McConnell Estate Agents Ltd
726 Christchurch Road Boscombe
Bournemouth
Hampshire
BH7 7BZ
01202 399444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £350 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Aug 31,2015
Aug 31,2015
0
people found
this helpful
this helpful
McConnell's act as letting agents for student accommodation. Having taken money upfront for this, they lose paperwork and say they haven't received it. Even when absolute proof is provided to them that they have it, they don't take action. They blame the students. They promise ...
read full review
read full review
What agent could do to change your mind?
Having made mistakes they should have been far more proactive in sorting them out and keeping their customers informed. Their own manager said that she thought they were providing poor service - but the problems are continuing.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 21,2014
Jul 21,2014
1
people found
this helpful
this helpful
I was going to rent a flat through these guys and they tied me up in knots.
Never formally introduced, no terms and conditions, I wasn't shown a contract yet I had to hand over a £300 'agents fee' and a considerable sum for a 'holding ...
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read full review
Comment on agent fees
Robbery! Nothing better than "Stand and Deliver!"
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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