“Outlook Property has been managing our home in Buckhurst Hill ......”
5 Star Review
Aug 28,2015
By:
'MAttard'
Aug 28,2015
Branch: London, 167 Hoe Street
Services: Sales (as a Vendor)
Sold price: £450000
Would you recommend?: Yes
Postcode: IG96
Branch: London, 167 Hoe Street
Sales (as a Vendor)
Sold price: £450000
Postcode: IG96
0
people found
this helpful
Outlook Property has been managing our home in Buckhurst Hill for the last four years. During that time they have successfully and efficiently dealt with tenants not paying on time, various repairs, changing tenants and ultimately the sale of our home. All of which has been promptly communicated to us, and followed up appropriately. This year we decided to sell so that we can now buy our "forever" home, and Tony managed the sale for us. A keen purchaser was found very quickly very quickly, however we had to slow the sale down due to various issues being dealt with on the house we were buying and the fact that there were tenants in the house we were selling. Tony, and his colleague, Matt Cole, diplomatically and calmly managed the expectations of our purchasers and our tenants during this time, ensuring that concerns were promptly and effectively addressed, and all parties were kept updated. It was agreed that the tenants could leave earlier than their contract end. Unfortunately they vacated without cleaning and leaving rubbish and some large pieces of furniture in situ. In his calm and "can do" manner, Tony took control of the situation, ensuring that the house was cleaned and cleared prior to the purchasers moving in, and raising a dispute case with TDS on our behalf. The case was managed by Outlook's property management team, and concluded successfully with the award for cleaning costs made to us. Our sincerest thanks go to Tony for managing the sale so successfully and who, in his calm and efficient manner helped us through what could have been a worrying and definitely unfamiliar situation for us. We are now in the midst of renovating our new home and hope to move in properly in the spring.
0
people found
this helpful
Was this helpful?
Yes