Gants Hill, Ilford, IG2
4.6/5, 113 reviews
88% recommended
91% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
91% lettings fee satisfaction



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“I've used Century21 for almost 2 years, having switched from a ......”

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Aug 26,2015
Minithumbup
By: 'Aly-Khan'
Aug 26,2015
0 people found
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I've used Century21 for almost 2 years, having switched from a terrible managing agent that left my luxury penthouse apartment in a terrible state.

These guys immediately put in place a plan to refurbish the apartment to a high standard and got the property on the market and with good tenants paying a good price within 4 weeks. They were fast and exceedingly professional.

Over the course of the last year and a half I've found that their service has consistently been *very* responsive and professional. Many managing agents have a version of 'regulatory capture' where they inevitably start to side with their tenants after having interacted with them so much, rather than the landlord, with whom they have limited contact. In this case, they have consistently been on my side (but fair, highlighting things that needed fixing straight away and chasing me to get the authorisation so that the tenant didn't have to put up with issues for long).

They have also been proactive around surfacing offers to buy my property, and offering a very good commercial offer to act as sales agent; although I haven't been eager to sell, it's good to see tangible offers that give you a read on the market value of your asset.

I have multiple properties, some abroad. This particular branch of Century21 is the best managing agent I work with across my portfolio worldwide.
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Opening Hours
Address

Charlesons
357 Eastern Avenue
Ilford
Essex
IG2 6NE
0208 550 2221

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 95% £75,850 £660,000
Lettings 84% 91% £650 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
41 3 33 6 11 0 9 1 5 4
Areas covered
  • IG2
  • Ilford
  • IG7
  • London
  • IG1
  • Essex
  • IG3
  • Redbridge
  • IG5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA NALS DPS SAGEagent
Latest Properties

No Properties

Images & Videos

“Charlesons Residential Letting...”

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Mar 28,2022
Minithumbup
Becky
Omari
By: 'Neena Kundra'
Mar 28,2022
0 people found
this helpful
I decided to use Charlesons again to rent out my property and so glad I did. They have been fantastic. Dealing with Becky and the team from start to finish has been an absolute breeze. They kept me updated throughout the whole process and found ...
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“Premium rate for a premium service - 100% recommend...”

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Jan 17,2022
Minithumbup
Becky
Omari
By: 'Minal Sthankiya'
Jan 17,2022
0 people found
this helpful
I have endless praise for the Charlesons team – Rebecca, Omari and Yaseen provided a fantastic professional service from the first time we interacted with them all the way through to our new tenant moving in. As a first-time landlord, I had so many questions – and ...
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“Premium rate for a premium service - 100% recommend...”

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Jan 17,2022
Minithumbup
Becky
By: 'Minal Sthankiya'
Jan 17,2022
0 people found
this helpful
I have endless praise for the Charlesons team – Rebecca, Omari and Yaseen provided a fantastic professional service from the first time we interacted with them all the way through to our new tenant moving in. As a first-time landlord, I had so many questions – and ...
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“Great Experience...”

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Jan 17,2022
Minithumbup
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Kevin
By: 'Devina'
Jan 17,2022
0 people found
this helpful
My experience with Charlesons as an agent has been really great from the start of my contract to the end of my contract. I was abroad when I have searched for a property to rent and the agent has been so helpful (Ash, Rebecca, Kevin) ...
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“It was a great experience with the Charlesons......”

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Sep 19,2021
Minithumbup
Omari
Becky
By: 'Ashok'
Sep 19,2021
0 people found
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It was a great experience with the Charlesons' team, they are very professional and friendly. Great letting agent in the town....
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“Leading Estate Agency...”

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Aug 13,2021
Minithumbup
Sharon
Becky
By: 'Atif Murad'
Aug 13,2021
0 people found
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I have dealt with Charlesons Gants Hill for over 3 years now and have pleasure in saying that I am the happiest customer. All the segments handled by Sharon, Becky, Ash and Kevin are most professionally handled....
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“Ash and Becky form a polite and professional team...”

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Jun 02,2021
Minithumbdown
Becky
Ashtun
By: 'Aqib'
Jun 02,2021
0 people found
this helpful
When I first viewed the property I wanted to rent, I had seen reviews that Ash and Becky made a great team. I am pleased to confirm this is definitely true. Ash and Becky assisted me with my upcoming move in to my new studio ...
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“‘’Ash, Becky and the rest of the team are ver......”

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May 10,2021
Minithumbdown
Ashtun
Becky
By: 'Soe'
May 10,2021
0 people found
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‘’Ash, Becky and the rest of the team are very professional and helpful’’ . I would definitely recommend them to others. Thank you very much...............
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“Excellent team!...”

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Apr 30,2021
Minithumbup
Ashtun
Becky
By: 'John Abuzo'
Apr 30,2021
0 people found
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Ash and Becky are the perfect team! They helped us all throughout the entire process and everything went just really well. The communication is open and they are very responsive to our inquiries. Hats off!...
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“Lovely agency...”

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Apr 28,2021
Minithumbup
Becky
Ashtun
By: 'Jerome'
Apr 28,2021
0 people found
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Very competent & professional in there service - all dead lines were stuck to & ensured I got the place I wanted! Would recommend to anyone who’s looking to rent ASAP :)...
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“Professional, Patient and Caring...”

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Oct 19,2020
Minithumbup
Arvinder
Becky
By: 'Kamaldeep'
Oct 19,2020
0 people found
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Had the pleasure of working with the exceptionally talented staff at Charlesons (Arvinder, Rebecca and Sharon) and was very happy with how they dealt with arranging our tenancy agreement. The situation was far from straight forward in this instance, but they worked diligently and guided ...
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“Have used Charlesons many times, I am really ......”

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Oct 05,2020
Minithumbup
Yaseen
By: 'Fahmida'
Oct 05,2020
0 people found
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Have used Charlesons many times, I am really happy with the personal one to one services these guys provide, they worked really hard for us in an unpredictable market. Will be using again....
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“Great team of professionals...”

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Nov 28,2019
Minithumbup
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Kevin
By: 'Atif'
Nov 28,2019
0 people found
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Charlesons is a great team of professionals. Under one roof you are provided all the services and in the most professional manner. I am an overseas investor and must say I never felt that I am not around. The team involved me in everything. I ...
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“Excellent service...”

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Jun 02,2019
Minithumbup
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Kevin
By: 'Kieran'
Jun 02,2019
0 people found
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We approached Charlesons last year regarding issues with our (at the time) block management company. Yaseen and Kevin explained all the step clearly on helping us residents take control of our block. Given their expert advice, we managed to have our own RTM company formed ...
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“5* for Kevin...”

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May 30,2019
Minithumbup
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Kevin
By: 'Jade'
May 30,2019
0 people found
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I recently opted to renovate one of my property's to a HMO and Kevin and his team of builders had done an amazing job. I have been a client of theirs for 2 years and their property management department is excellent. I was given numerous quotes ...
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“Amazing management company...”

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May 30,2019
Minithumbup
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Kevin
By: 'Jay'
May 30,2019
0 people found
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Charlesons have been managing my property since 2014 and can definitely state that they are incredible. I have to mention that Kevin has taken care of all my property issues and has done so with his high quality maintenance team. I have to mention thanks to ...
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“Kevin is cool...”

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Apr 13,2019
Minithumbup
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Kevin
By: 'Ali'
Apr 13,2019
1 people found
this helpful
Kevin has been very prompt with his response to the work requests on the property. He has been following up on work and checking if all went well....
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“Letting...”

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Mar 31,2019
Minithumbup
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Kevin
By: 'I'
Mar 31,2019
1 people found
this helpful
I dealt with Akeel who provided great support from the beginning to the end. he came across professional and understanding from the minute we made contact. Kevin has been a great addition also answering any of my queries within a timely matter and ensuring I ...
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Comment on agent fees
Standard
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“Highly professional Estate Agency...”

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Jan 03,2019
Minithumbup
Sharon
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Kevin
By: 'Viktorija'
Jan 03,2019
4 people found
this helpful
Thank you very much Sharon and Kevin for all your support during our tenancy! At all times you delivered a highly professional service! We are going to miss you guys!...
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“Peace of mind...”

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Dec 12,2018
Minithumbup
By: 'VJ'
Dec 12,2018
4 people found
this helpful
I have rented my property through Charlesons (@Gants Hill) whilst I stay abroad. The team is extremely friendly and supportive. They have been managing the property for the last 8 years and I must admit they have been an "Angel". They have taken care of all ...
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“Charlesons Team...”

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Dec 06,2018
Minithumbup
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Kevin
Sharon
By: 'Gurtej'
Dec 06,2018
3 people found
this helpful
The team at Charlesons provide a professional service and always deal with problems and queries with a positive attitude. I have mainly dealt with Kevin and Sharon over the last few years and they have always been helpful and courteous and would recommend them both ...
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Comment on agent fees
Good
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“Charlesons means for myself...”

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Oct 19,2018
Minithumbup
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Kevin
By: 'Beata'
Oct 19,2018
3 people found
this helpful
Charlesons means for myself - Mr. Kevin Bhurosah because he always is available for any matter related to the flat where I live now. He is excellent managing agent and very professional agent as well. He is very helpful....
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Good
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“Great, professional service...”

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Oct 16,2018
Minithumbup
By: 'Nicu'
Oct 16,2018
3 people found
this helpful
Adam Caunhye provided an excellent service, always there to help. He is a very reliable person, and his involvement and sound advice made the buying process easier and smoother....
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Comment on agent fees
Very good
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“Good Agents...”

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Apr 30,2018
Minithumbdown
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Kevin
By: 'Raveen'
Apr 30,2018
2 people found
this helpful
Very good agents - helped me during my tenancy and to get all my deposit back. Thank you for all your help...
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Comment on agent fees
good
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“Fault with my heating system and door bell...”

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Apr 30,2018
Minithumbup
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Kevin
By: 'Osas'
Apr 30,2018
2 people found
this helpful
Kervin was so amaziing. He came to solve the problems as soon as he was called now my heating system and door bell is working very well...
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“Great service...”

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Apr 30,2018
Minithumbup
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Kevin
By: 'Ajay'
Apr 30,2018
2 people found
this helpful
Very good company to deal with. Very professional from the start. We had a few issues with appliances in our flat and Kevin managed to get this sorted in a matter of days. They are quick to respond and have not had any issues as ...
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Comment on agent fees
Good
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“Amazing service without any delay!...”

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Apr 29,2018
Minithumbup
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Kevin
By: 'Jay'
Apr 29,2018
2 people found
this helpful
I have been dealing with Kevin for renting my property out and he has been doing an outstanding job, he manages the prieprt effectively and efficiently. If the tenants have any issues or queries he is quick to answer them and assist them. When i ...
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Comment on agent fees
Agent fees were competitive compared against other agencies. So you can't complain especially with the level of service you are getting.
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“Great service...”

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Apr 29,2018
Minithumbup
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Kevin
By: 'Ajay'
Apr 29,2018
2 people found
this helpful
Very good company to deal with. Very professional from the start. We had a few issues with appliances in our flat and Kevin managed to get this sorted in a matter of days. They are quick to respond and have not had any issues as ...
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Comment on agent fees
Good
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“Extremely helpful and knowledgeable...”

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Apr 28,2018
Minithumbup
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Kevin
By: 'Kamile'
Apr 28,2018
3 people found
this helpful
I have been renting properties in London for 5 years.  I had very bad experience with other agents, in terms of fees and service...then found Charlesons.  Can't express how delighted I am with them, staff are amazing and they have extensive knowledge on the property ...
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“Very professional...”

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Apr 28,2018
Minithumbdown
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Kevin
By: 'Linzi'
Apr 28,2018
2 people found
this helpful
Kevin actually manages the flat above mine. When we had a few issues regarding some leaks in the property. I spoke to a lovely lady at Charlesons who passed me on to Kevin. After explaining the issue, Kevin had his builders onsite within a few ...
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Comment on agent fees
n/a
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No image available Sharon
(5)
picture is hidden Kevin
(27)
No image available Becky
(10)
No image available Ashtun
(4)
No image available Omari
(3)
No image available Yaseen
(1)
No image available Arvinder
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 2:22 PM 31/10/2017 by allAgents

Awards won by Charlesons, Ilford IG2 6NE


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Charlesons

Branch - Gants Hill, Ilford, IG2