Tom Brown visited the flat and gave me some excellent advice on the rent I may expect and the type of tenants we should look for. We had recently spent £35,000 on refurbishing the flat and so expected to achieve a higher rent than before. However we were delighted with the speed new tenants were found and with the rent increase of 43% Tom achieved for us, far exceeding our wildest dreams and for a three year term. John, his assistant, went out of his way to help the new tenants move into the flat even going so far as to help lug their boxes up to the flat. He also visited us in our home twice with paperwork, a service far beyond the normal or what was expected.