We worked with both Elliot and Rikki during our search for our first home. Elliot was very friendly and helpful and he advised accordingly when it came to putting in an offer for the property. When it came to negotiating the final sale price, naturally Elliot was a salesman in the process and we appreciated he was working on behalf of both the sellers and us, the buyers, but we did not feel pressurised or pushed into any decision we made. There is nothing worse than an over-eager, pushy sales person.
Once the offer was accepted, we worked with Rikki and similarly, we had great service. Communication is key and he always returned our calls, answered emails and tried to keep us in the loop at every step of what was, at times, a stressful process. We were never made to feel like we were asking too many questions and Rikki tried to get us all the information we wanted to allow the sale to go through.
Overall, the experience has been a positive and pleasurable one. Both Elliot and Rikki are very professional in their approach and obviously have a lot of experience and knowledge of their industry. They were never rude or arrogant and we would definitely use Ensum Brown again, and would highly recommend them to anyone looking to buy a property.