36% sales valuation accuracy
33% sales fee satisfaction
60% lettings valuation accuracy
31% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Aug 21,2015
Aug 21,2015
38
people found
this helpful
this helpful
I have sent more than 30 emails to Martin & Co (Oxford) leasing co to address the failure of floor heating for 48 Empress Court, Woodins Way. Ox1 1HF. I received no actions and no replies. I walked to see them more than 6 times.
From 29 Jan 2015 to 1 June 2015, we reported the failure of essential service of the floor heating on 29 Jan to 15 April 2015. My son suffered in cold winter for more than 3 months. The room temperature was continuously below -2 to 2 degree in month of Jan/ Feb 2015 and most of the nights were 0 deg C in March 2015.
The technician took a month to order and replaced the thermostats, but it fails to work. He told me that, in Empress Court, many units have the same problem as electrical heating mat is not functioning, after 15 yrs. They cannot replace the mat by digging up the floor.
The Manager, Richard Goodwin has promised to compensate us £350 and said this is under his sole authorities, as we suffered more than 3 months of cold winter and also we have to buy a portable heater. After we checked out on June 15, 2015, he said that the landlord disagreed to pay. He has ignored all our calls and emails.
Richard has a good win!
Eric
From 29 Jan 2015 to 1 June 2015, we reported the failure of essential service of the floor heating on 29 Jan to 15 April 2015. My son suffered in cold winter for more than 3 months. The room temperature was continuously below -2 to 2 degree in month of Jan/ Feb 2015 and most of the nights were 0 deg C in March 2015.
The technician took a month to order and replaced the thermostats, but it fails to work. He told me that, in Empress Court, many units have the same problem as electrical heating mat is not functioning, after 15 yrs. They cannot replace the mat by digging up the floor.
The Manager, Richard Goodwin has promised to compensate us £350 and said this is under his sole authorities, as we suffered more than 3 months of cold winter and also we have to buy a portable heater. After we checked out on June 15, 2015, he said that the landlord disagreed to pay. He has ignored all our calls and emails.
Richard has a good win!
Eric
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
16th Oct 2021
reviewed by 'Juri'
5th Feb 2020
reviewed by 'adarsh'
17th Oct 2019
reviewed by 'Tanya'
14th Sep 2019
reviewed by 'Maisie'
Opening Hours
Address
Martin & Co
31 Woodins Way
Oxford
Oxfordshire
OX1 1HD
01865 812110
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 36% | 33% | £0 | £0 |
| Lettings | 60% | 31% | £540 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 2 | 12 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- OX1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 16,2021
Oct 16,2021
0
people found
this helpful
this helpful
They hold deposits and not giving back without any response.
It has been 7 weeks after my end of tenancy...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 29,2020
Dec 29,2020
1
people found
this helpful
this helpful
Really unhelpful staff - the referencing company was awful ( endless detailed questions and problems uploading anything ) other referencing systems work fine and therefore I became pretty convinced it was deliberately slow/difficult in order to gain additional holding fees - as it was impossible to ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05,2020
Feb 05,2020
5
people found
this helpful
this helpful
I was a very happy tenant for 2 years with extremely nice property manager( oxford office).I vacated the property on 31/12/19, and as to this date have been chasing them (weekly emails and calls) for the check out inventory, my deposit amount. Finally, after a lot ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02,2019
Nov 02,2019
6
people found
this helpful
this helpful
Unbelievable management toward the tenants. Property Manager who has no idea how utility meter works. Extremely Unprofessional. Highly recommend to go for another agent....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04, 2019
View all comments
(1)
Thank you for your review Mr Kwok. I understand that you are not the tenant of this property and are therefore not residing there but have submitted this review on behalf of the tenants who do live in the property.
When the issue with the heating not working was first reported to your property manager, she located the instruction manual for you and provided you with a copy. You asked for help with the meter and she advised you to contact the utility provider directly but also did this for yo ...
Oct 17,2019
Oct 17,2019
2
people found
this helpful
this helpful
One of the best estate agents out there. They never fail to help when something is needed. Professionalism at its best!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14,2019
Sep 14,2019
9
people found
this helpful
this helpful
Horrific experience. As a group of 4 students we were completely taken advantage of. During the initial viewing we were explicitly told by Luke that Martin and Co managed the property because the landlord lived in Hong Kong. After giving Martin and Co large amounts of ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Mar 30,2019
Mar 30,2019
9
people found
this helpful
this helpful
I arranged a video viewing with Luke. He never sent it to me. Had to follow up with his colleagues. Go elsewhere for better service....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 10, 2019
View all comments
(3)
We respond to between 100 and 150 enquiries per week during this time of year, and respond to multiple requests each week for video viewings. With the reviewer choosing not to make contact,it is impossible to identify her/him. I apologise if my previous response did not refer to the correct case, but I am unable to go further without direct contact from the reviewer. I apologise that we were unable to provide an acceptable service on this occasion. ...
Jan 18,2019
Jan 18,2019
0
people found
this helpful
this helpful
Prompt polite efficient
Excellent communication skills and guidance
Thank you
Would advise and landlord to use this branch
Well done...
read full review
read full review
Comment on agent fees
Goid
Was this helpful?
Yes
Yes
Mar 24,2018
Mar 24,2018
0
people found
this helpful
this helpful
I am very happy about my recent experience with Martin & Co.I had the pleasure to work with Luke who was more than helpful in the process of finding my house.He was well informed, really polite,acted really fast and made the whole process ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 20,2017
Jul 20,2017
0
people found
this helpful
this helpful
Kate is conscientious and committed to her work. She is friendly and always ready to help me sort out my problems at all times. She is a valuable member of the team at Martin & Co as she gives me an excellent service....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27,2016
Oct 27,2016
2
people found
this helpful
this helpful
The staff at Martins & Co have been providing exemplary support to us in letting out our apartment in Oxford for more than 10 years. Always happy to assist, make enquiries, and even arrange deliveries and pick-up. Their costs are not excessive and their responses are quick ...
read full review
read full review
Comment on agent fees
Very competitive and fair
Was this helpful?
Yes
Yes
Sep 06,2016
Sep 06,2016
31
people found
this helpful
this helpful
Terrible service. Not interested in nrenting properties just taking fees.
They initially asked for ƒÂ¯¿½1550 to be paid 13 weeks before a bedsit in a HMO, would before tenancy start date. this was reduced to 7 weeks when I was pressured into reserving the property paying ƒÂ¯¿½260 Referencing and ...
read full review
read full review
Comment on agent fees
To high and far too early.
Was this helpful?
Yes
Yes
Jul 19,2016
Jul 19,2016
34
people found
this helpful
this helpful
BEWARE of these letting agents!
This was my first time renting a property. The staff were very friendly in the beginning, however, I moved in to a property that hasn't even been cleaned, with dust, spiders, spiderwebs, and previous tenants' items and HAIR all over ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2016
Jun 27,2016
33
people found
this helpful
this helpful
Definitely, will not recommend this agency! The whole process of renting was like a nightmare. The last point was a problem with washing machine, which we had to solve ourselves. However, it was damaged before we moved in....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 22,2015
Oct 22,2015
40
people found
this helpful
this helpful
Unhelpful and arrogant correspondence with Robert, which was at best unprofessional and at worst incredibly rude. He was unbelievably slow at organising a tenant contract swap, which resulted in requesting money from both former and new tenant. Also, repairs to our property have not been ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 08,2015
Oct 08,2015
41
people found
this helpful
this helpful
I am writing this review after having moved into said one-bedroom flat in Oxford with my partner, let by Martin & Co, four months ago in June 2015. Me and my partner are from another country in Europe and had just moved to England then.
We both ...
read full review
read full review
Comment on agent fees
For the amount of inconveniences the agents have caused us we should have been reimbursed any fees aver paid out to them. This never happened.
Was this helpful?
Yes
Yes
Oct 30, 2015
View all comments
(1)
Firstly we are very sorry to hear that you have not been satisfied with our service.
We understand that before you moved in to the property, a mould issue was highlighted which needed to be addressed and quite rightly so therefore we ensured that this was made part of the agreement between you and the landlord and a professional clean carried out before you moved in. It only became evident after numerous attempts to rectify the issue that there were underlying causes that required repairs to ...
Aug 21,2015
Aug 21,2015
38
people found
this helpful
this helpful
I have sent more than 30 emails to Martin & Co (Oxford) leasing co to address the failure of floor heating for 48 Empress Court, Woodins Way. Ox1 1HF. I received no actions and no replies. I walked to see them more than 6 times.
From 29 Jan 2015 to 1 June 2015, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 02,2014
Jul 02,2014
51
people found
this helpful
this helpful
We own properties and some are let/managed via agents on my behalf. Never before have I come across such vile and rude staff. They are all about getting what they can for the landlord and couldn't care less about the tenant. They don't contact ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2013
Aug 30,2013
53
people found
this helpful
this helpful
We have had a very bad experience with this branch first we were a cussed of braking the machine 3 days after our tenancy began. After excusing effort they arranged for the Miele warranty docs
And was found to have been damaged by there own service ...
read full review
read full review
What agent could do to change your mind?
Her attitude and general manner can be improved to an extensive degree I am an employer of 40 personnel. I would not ever consider hiring some one Like thisAttached Filesnbsp;
Was this helpful?
Yes
Yes
Landlord Fees
Full Management Service
15% (inc. VAT), On Completion (Fees are negotiable)Fully managed service.
Last updated on 03/06/2019, 11:57 AM by Bill CooperPending
11% (inc. VAT), On Completion (Fees are negotiable)Rent collection service.
Last updated on 03/06/2019, 11:57 AM by Bill CooperKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:41 AM 20/03/2023 by Bill Cooper
