Appalling, Disgraceful , Shambolic are the 3 words i think of connected to Square mile. I do not know where to start. Cant possibly list all issues here. A lift broken for 4 months. As the lift was broken for this time and we were on a high floor they told us we could postpone our moving out until the lift was fixed in which they would supposedly urgently arrange.
They then call us the day before saying this was not the case and that we had to move straight away . Only for sympathy for the new tenants who would have been messed around did we have to arrange to move again at the last minute. They put up false ads on their website of flats which are not available. Based on their website we did not agree to our landlords proposed increase. As there was lots of properties in the same building advertised daily on their website at a lower price. When we went to arrange one of these flats , we were told they didnt exist and were only placed there to attract callers! So we lost our apartment as when we went to renew and agree to increase we were told new tenants had already signed.!! They are a disgraceful company to deal with. Never call back. Umpteen issues in flat. Impossible to get things fixed. No professional cleaning. I could go on and on but dont have the time and energy.!! Avoid for you own sake.