“The original details of the rental property required a lot ......”
4 Star Review
Aug 20,2015
By:
'Jackie'
Aug 20,2015
Branch: Reading, 24 King Street
Services: Lettings (as a Landlord)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: RG41
Branch: Reading, 24 King Street
Lettings (as a Landlord)
Rent PCM: £1250
Postcode: RG41
2
people found
this helpful
The original details of the rental property required a lot of amendment. It was also necessary for me to remind the office that a 6 monthly inspection was overdue for a maintenance/cleanliness visit and report - also that the annual gas inspection had not been arranged- which was part of the service for which I was paying. The first 18 months were not what I had hoped.
The last year or so has seen a great improvement in service and a very helpful attitude - provided primarily by Gemma Worrall who was latterly my contact - and was not responsible for the lack of organisation of inspection visits and gas certification previously. She is a very professional and knowledgeable individual who always took time to explain various aspects of the lease and procedures to be followed - she has patience, and a sense of humour. You have the right staff in place now!
Comment on agent fees
The fact that it was necessary for me to have to remind individuals that certain standard things had not been undertaken was annoying, as the whole reason for having full management on the property was so that I could literally forget about such things . I did have a very small % reduction on the fees in recognition of the inadequacies but I would rather have paid the full amount and not have to chase for these things to be done.
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