This agent arranged for a tenant to move in before I had a chance to check the state of the property from the last one. They then were 'late' in their sixth monthly check. My new tenant complained of damp but I was not informed of the state of the problem. When I went to visit my property I was shocked at the amount of mould etc. As I had no way of knowing when this had started I had to pay for all the redecorating etc.
The lady who manages the let properties works limited hours so you cannot contact her before after 3pm and they do not seem to use e-mail.
When I decided to change agents and went to pick up my keys I received the wrong ones and when I returned them I was told 'they are for a house on the same road - well they at least they are for a bigger property!' On entering the property I found a red electricity letter threatening disconnection the next day as Focus had not informed the utility company that the tenant was leaving.
NOT recommended at all.
What agent could do to change your mind?
1) Carried out checks when they said they would
2) Kept me informed about the true state of my property
3) Dealt with the checkout of the tenant in a more professional manner.