Monochrome Consultants
Westminster, London, SW1E
4.2/5, 43 reviews
84% recommended
100% sales valuation accuracy
100% sales fee satisfaction
73% lettings valuation accuracy
75% lettings fee satisfaction



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“I was really unsatisfied by the service provided by these ......”

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Aug 14,2015
Minithumbdown
Dylan
By: 'Me'
Aug 14,2015
4 people found
this helpful
I was really unsatisfied by the service provided by these two agents. First, when we visited the property, the agent didnt seem to know the rent as he said 325 pw first, and only after we said we wee taking it, change it into 425 pw. I had to personally check on your website as he wasn't able to give me an accurate answer. Later on, the agents failed to give us clear instructions once we has accepted the offer. They didn't send a email with a check list of things to do before handing the keys. We are two tenants and they just sent one referencing link, explaining us on the phone that it was normal as I dint have a previous landlord. But we discovered later that both of us had to fill these reference links and this delayed the whole procedure. Due to this problem, our payment has being delayed has we didn't receive the invoce on time. We received the contracts late in the evening and this whole procedure has been rushed. Overall, we had to wait two more days before we could move into the flat. I thought Nomi wasn't professional on the phone, blaming us in an aggressive way for the varou delays although she didn't even know what was going on at first. I know that dylan had some issues and was in the hospital, but the agency should be better organised in such situations.
Was this helpful? Yes
By: LD
Aug 17, 2015
Sorry to read your comment but I would like to say that we did all we could to move you in considering the short time we had to complete the transaction. Your offer was accepted on Monday and you wanted to move in on Tuesday, we had 24hrs turnaround.
We are surprised that you claim that you didn't have clear instructions on what was required, considering the fact that we sent you an offer acceptance email on the 10/08 detailing what was agreed with the landlord, what the next steps were and what documents were required from both of you. If you are referring to a check in report, the landlord did not opt for that service with us and we did advise you that she would be carrying out the inventory herself and handing over keys to the flat to you.
We were unable to send out the final invoice to you on-time because we didn't receive the contract from the landlord soon enough and we kept you informed of this in writing as well as verbally and at no time did we blame you for anything instead, we agreed to speak to the landlord to start the contract on the 14th because you didn't have final funds ready(you knew what your final payments would be from inception and we would have expected that you made arrangements for funds to be transferred into your UK accounts while waiting for us to request it) and unavailable for keys and handover on Thursday.
You offered your preferred move date and we did all we could to make it happen. However your comments are noted and we would look into ways of improving our service.
Thanks for your comment

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Opening Hours
Address

Monochrome Consultants
Portland House, Bressenden Place
Westminster,London
Greater London
SW1E 5RS
0203 553 1067

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £417,000 £417,000
Lettings 73% 75% £415 £3,467
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 1 20 4 1 0 1 0 0 2
Areas covered
  • NW6
  • North West London
  • NW8
  • South West London
  • W9
  • Central London
  • W2
  • SW4
  • SE5
  • SE11
  • NW2
  • EC1
  • SW11
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA DPS
Latest Properties

No Properties

“Pros: Monochrome are not malicious or exploitative. They will process ......”

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Dec 22,2016
Minithumbdown
By: 'WWildi'
Dec 22,2016
1 people found
this helpful
Pros: Monochrome are not malicious or exploitative. They will process the paperwork and do not deliberately mislead. Cons: My experience with Monochrome suggested that they are not a very professional or competent agency. When I filled in my offer document for them, I wrote in ...
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Comment on agent fees
Agency fees are getting banned right? That's pretty exciting
Was this helpful? Yes

“Monochrome Consultants are quite good with their service and I ......”

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Mar 01,2016
Minithumbup
By: 'John'
Mar 01,2016
1 people found
this helpful
Monochrome Consultants are quite good with their service and I am happy to recommend monochrome consultant and will use them in the future...
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Comment on agent fees
yes
Was this helpful? Yes

“We really received excellent, professional and honest service from Dylan. ......”

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Feb 09,2016
Minithumbup
Dylan
By: 'FC'
Feb 09,2016
1 people found
this helpful
We really received excellent, professional and honest service from Dylan. He was working towards what we wanted rather than like most agents, to his own ends. I will use Dylan again if I need to....
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Comment on agent fees
Good
Was this helpful? Yes

“I have rented out my property, fantastic working staff who ......”

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Dec 30,2015
Minithumbup
By: 'Mr'
Dec 30,2015
1 people found
this helpful
I have rented out my property, fantastic working staff who understood my demands,found the accurate tenant with speed and efficiency in a good time....
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Was this helpful? Yes

“Davino was honest, very polite and excellent in his dealing ......”

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Dec 30,2015
Minithumbup
Davino
By: 'Felipe'
Dec 30,2015
0 people found
this helpful
Davino was honest, very polite and excellent in his dealing with me throughout the process. He was on time always....
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Comment on agent fees
It was advertised for a wrong fee, but this has been noted and cleared.
Was this helpful? Yes

“It has being 2 years since I meet Naomi, my only ......”

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Dec 21,2015
Minithumbup
Naomi
By: 'Genet'
Dec 21,2015
2 people found
this helpful
It has being 2 years since I meet Naomi, my only regret is that I never met her long time ago as she was such a life saver related to my business. I own two properties she rented them out both with a very good deal, ...
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Was this helpful? Yes
By: LD
Dec 21, 2015
View all comments (1)
Thanks for you kind words, you have been an absolute pleasure to work with and we look forward to many more years!!!! ...

“I like the house. I was shown the rooms and ......”

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Dec 21,2015
Minithumbup
Gavino
By: 'THUVARAKAN'
Dec 21,2015
0 people found
this helpful
I like the house. I was shown the rooms and the kitchen, everything was excellent. During the viewing, Gavin arrived on time and I am satisfied....
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Comment on agent fees
The agents fee is okay and I am satisfied
Was this helpful? Yes

“They made the selling process stress free. The other side ......”

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Dec 16,2015
Minithumbup
Naomi
By: 'Tola'
Dec 16,2015
2 people found
this helpful
They made the selling process stress free. The other side was a bit slow but were able to manage the process. The kept me informed along the way and were always straight forward with information....
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Comment on agent fees
Charged a very reasonable fee and gave me a better rate than most of the other agents
Was this helpful? Yes
By: SD
Dec 16, 2015
View all comments (1)
Thanks Tola, we do appreciate the opportunity given to us and wish you all the best. ...

“Tenants were highly appropriate, just what w were looking for.......”

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Dec 16,2015
Minithumbup
Dylan
By: 'Fred'
Dec 16,2015
1 people found
this helpful
Tenants were highly appropriate, just what w were looking for. I was also very impressed with their referencing and was able to secure 6 months in advance, which was excellent. The documentation was very good and the agent (Dylan) carried out a great service from beginning ...
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Comment on agent fees
Fees were very reasonable and competitive.
Was this helpful? Yes

“Naomi was very helpful throughout the sale process. As a ......”

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Dec 08,2015
Minithumbup
Naomi
By: 'LARA'
Dec 08,2015
1 people found
this helpful
Naomi was very helpful throughout the sale process. As a first time buyer I didn't really know what to expect but she was really helpful, available at odd hours to answer questions. We had few issues with the survey report and she was helpful negotiating ...
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Was this helpful? Yes

“I have dealt with lots of agencies in the past ......”

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Nov 30,2015
Minithumbup
George
By: 'LUCIE'
Nov 30,2015
1 people found
this helpful
I have dealt with lots of agencies in the past but monochrome were on the ball. They gave us lots of details about the letting process from the unset and contacted us frequently with updates on your application and referencing. We met our landlord at ...
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Was this helpful? Yes

“I really cannot fault them, clear about the steps from ......”

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Oct 22,2015
Minithumbup
By: 'Tismi'
Oct 22,2015
2 people found
this helpful
I really cannot fault them, clear about the steps from start to finish, their application form was self explanatory but would have loved not to pay any agency fees, I guess that the practise today. Overall good,clear and honest service....
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Was this helpful? Yes

“I like to support the 'little guys' in a world ......”

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Sep 23,2015
Minithumbdown
By: 'Ms'
Sep 23,2015
3 people found
this helpful
I like to support the 'little guys' in a world where large corporates take control of the small businesses. However, time and time again when using these smaller privately run estate agencies I am met with disappointment, people who lack skills of organisation, education and ...
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What agent could do to change your mind?
As stated above, a friendly, knowledgeable and encouraging approach would have won you the business. A smile really does go a long way!
Attached Filesnbsp;
Was this helpful? Yes
By: LD
Sep 23, 2015
View all comments (1)
WOW!!!!!!!!!!!!!!!!! GUESS REVIEW WAS FROM SOMEONE IN *another agent maybe because we just won the 2015 award for BEST LETTING AGENT IN OUR REGION!!!!!!!!!!!! Kindly contact us to verify what property we valued? Our clients would bear us witness that we always get them prices that surprises them...prices that they never believe is achievable for their property, we never give their property away. When we value properties, we ALWAYS present the landlord with a market comparism (similar properties ...

“Hello internet, this is a review for Monochrome Consultants by ......”

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Aug 21,2015
Minithumbup
Naomi
By: 'Cayvan'
Aug 21,2015
3 people found
this helpful
Hello internet, this is a review for Monochrome Consultants by three students, heading off to university in London, in search of a place to live! Firstly, I found Monochrome on rightmove and gumtree on all those kind of websites for students/people to find property. ...
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Was this helpful? Yes

“Naomi and Dylan were both very kind and patient even ......”

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Aug 14,2015
Minithumbup
Naomi
By: 'Lorena'
Aug 14,2015
1 people found
this helpful
Naomi and Dylan were both very kind and patient even if we were not physically in london and communications were a tough job. Thankfully we were able to close the deal with their help....
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Was this helpful? Yes

“I was really unsatisfied by the service provided by these ......”

Share on :
Aug 14,2015
Minithumbdown
Dylan
By: 'Me'
Aug 14,2015
4 people found
this helpful
I was really unsatisfied by the service provided by these two agents. First, when we visited the property, the agent didnt seem to know the rent as he said 325 pw first, and only after we said we wee taking it, change it into 425 pw. I ...
read full review
Was this helpful? Yes
By: LD
Aug 17, 2015
View all comments (1)
Sorry to read your comment but I would like to say that we did all we could to move you in considering the short time we had to complete the transaction. Your offer was accepted on Monday and you wanted to move in on Tuesday, we had 24hrs turnaround. We are surprised that you claim that you didn't have clear instructions on what was required, considering the fact that we sent you an offer acceptance email on the 10/08 detailing what was agreed with the landlord, what the next steps were and wha ...

“George was very pro-active in sourcing tenants, who were all ......”

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Aug 13,2015
Minithumbup
George
By: 'BOB'
Aug 13,2015
4 people found
this helpful
George was very pro-active in sourcing tenants, who were all high quality and credible. He was very professional and reliable - he did what he said he would do and didn't over promise on anything. Renny was super efficient and somehow managed to get all ...
read full review
Was this helpful? Yes

“George Gheorghita provided me all information and contract of the ......”

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Jul 23,2015
Minithumbup
George
By: 'PHAM'
Jul 23,2015
1 people found
this helpful
George Gheorghita provided me all information and contract of the house very well. He usually asked me how I felt to live at the house and I feel very pleased to lease....
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Was this helpful? Yes

“Full availability, helpfull and Very kind in every moment, And ......”

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Jul 14,2015
Minithumbup
By: 'BA'
Jul 14,2015
0 people found
this helpful
Full availability, helpfull and Very kind in every moment, And always Ready To answer for every kind of question that We made. Punctual and solve problems effectively....
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Was this helpful? Yes
By: Nick
Jul 14, 2015
View all comments (2)
This review was obviously written by Monochrome Consultants themselves. They probably found out about their mistake of putting their own name after publishing the fake review in a bid to clear out their name. Do NOT trust Monochrome CONsultants! ...

“He was well presented whilst professionally leading the viewings. He ......”

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Jul 13,2015
Minithumbup
George
By: 'Kerri'
Jul 13,2015
2 people found
this helpful
He was well presented whilst professionally leading the viewings. He was also friendly and personable to liaise with and showed flexibility and understanding during the process....
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Was this helpful? Yes

“A few weeks ago myself and my partner arranged to ......”

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Jul 13,2015
Minithumbdown
Naomi
By: 'BILLY'
Jul 13,2015
9 people found
this helpful
A few weeks ago myself and my partner arranged to view a property through Monochrome Consultants to rent in London. After viewing the property we decided that we really liked it and we told Monochrome consultants we wanted to rent the property from them. We ...
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Comment on agent fees
Overpriced and untruthful!
Was this helpful? Yes
By: LD
Nov 25, 2015
View all comments (1)
All statements falsified, the writer have since denied putting up this review (evidence available upon request). You might want to ask why he was asked to provide a guarantor after sending us employment details, if the details provided were true and could be verified. There would be no need for a guarantor. We take our tenant terms of business and commitment to our landlords very seriously and should you get caught trying to fraudulently obtain properties from us, consequences could be very sev ...

“We have been dealing with this agency since when we ......”

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Jul 10,2015
Minithumbup
By: 'ML'
Jul 10,2015
2 people found
this helpful
We have been dealing with this agency since when we saw the property on Spareroom and they have very kindly accompanied us through the process: we have spoken by telephone several times as well as by emails, and they have helped us every single time ...
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Was this helpful? Yes

“Good communication good effort put in very happy overall Polite ......”

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Jul 09,2015
Minithumbup
Dylan
By: 'Sonya'
Jul 09,2015
2 people found
this helpful
Good communication good effort put in very happy overall Polite and had a lot of viewings which they made the effort to show around...
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Comment on agent fees
Always want it cheaper
Was this helpful? Yes

“Yet again another estate agent that likes to twist the ......”

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Jul 08,2015
Minithumbdown
By: 'Chris'
Jul 08,2015
4 people found
this helpful
Yet again another estate agent that likes to twist the truth. I inquired about a property in Pimlico, the company had advertised the property and still do not have access to it from the landlord after 3 days. it was advertised at £1750pcm and i registered ...
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What agent could do to change your mind?
The 'agent' needs to review its current processes on whatthe actual rent is pcm before advertising the property and also making sure it has access to the property before renting out. Also the communication is poor
Attached Filesnbsp;
Was this helpful? Yes
By: LD
Jul 08, 2015
View all comments (1)
It's not our property and the extra won't be coming to our pocket, it would be going to the landlord and we have no benefit in misleading you or increasing the property for no reason. You called us over and over again to view because you knew something was wrong with the price...you knew that it was cheap for a property in Victoria. Obviously when we realised what was going on, we had to correct the price and informed you in advance before the viewing that the price was wrong and apologised. YOU ...

“I would like to thank you for your effort with ......”

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Jun 14,2015
Minithumbup
Naomi
By: 'Ayoub'
Jun 14,2015
1 people found
this helpful
I would like to thank you for your effort with letting my flats, the sevice has been great. I won't hesitate recommending your company to my business colleagues within the real estate sector....
read full review
Was this helpful? Yes

“Very helpfull from the start always on time for viewings ......”

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Jun 12,2015
Minithumbup
Naomi
By: 'Sam'
Jun 12,2015
0 people found
this helpful
Very helpfull from the start always on time for viewings always call back and quick to answer any questions i had very efficient...
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Comment on agent fees
Standard fee
Was this helpful? Yes
By: GC
Jun 12, 2015
View all comments (1)
Thank you Sam, we are pleased to assist you secure a place. ...

“Cowboy agency - I have just come across my own ......”

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Apr 23,2015
Minithumbdown
Dylan
By: 'NB'
Apr 23,2015
3 people found
this helpful
Cowboy agency - I have just come across my own flat being advertised on Primelocation with my own photos taken from my gumtree advert and advertised by this agency. Dylan responded to my gum tree advert saying he was working on behalf of a corporate ...
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Was this helpful? Yes
By: NK
Apr 23, 2015
View all comments (1)
We do speak to lots of landlords on a regular basis and from experience, some say yes and later change their mind and as you can imagine... landlords speak to tons of agents looking for their business on a daily basis and regularly forget what is being disscussed or agreed. If they forget, then am not sure if its our fair to pin the blame on us. Not sure which property yours is but your feedback would be taken into account and we would ensure that we make our intentions clearer to landlords ...

“First time landlord. Very happy with service. Much cheaper than ......”

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Mar 23,2015
Minithumbup
Naomi
By: 'Steve'
Mar 23,2015
4 people found
this helpful
First time landlord. Very happy with service. Much cheaper than big high street names but found good tenants very quickly. Very attentive and friendly all round and looking forward to a long and productive working relationship....
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Was this helpful? Yes
By: NK
Mar 23, 2015
View all comments (1)
Thanks Steve for the opportunity and kind words. ...

“Monochrome handled the letting of my flat very efficiently. Although ......”

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Dec 11,2014
Minithumbup
By: 'Simon'
Dec 11,2014
3 people found
this helpful
Monochrome handled the letting of my flat very efficiently. Although the first prospective tenant pulled out, Monochrome found a new tenant within a couple of days and the process from showing the flat to completing the paperwork was completed within a matter of 3 days. This ...
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Comment on agent fees
Fees were very reasonable
Was this helpful? Yes

“What a refreshing experience! Jonathan and Naomi couldn't have been ......”

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Oct 27,2014
Minithumbup
Naomi
By: 'VC'
Oct 27,2014
3 people found
this helpful
What a refreshing experience! Jonathan and Naomi couldn't have been more helpful. They communicated effectively and efficiently and found us great tenants. I was initially apprehensive not using one of the big named agents but monochrome proved that actually you can get a much better ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: NK
Oct 27, 2014
View all comments (1)
Thank you so much V for your kind words. It was a pleasure working with you. Warm regards ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please email all complaints to [email protected].
Last updated at 11:57 AM 21/07/2015 by Renny Johnson

Awards won by Monochrome Consultants, London SW1E 5RS



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