“Pros: Monochrome are not malicious or exploitative. They will process ......”
2 Star Review
Dec 22,2016
By:
'WWildi'
Dec 22,2016
Services: Lettings (as a Tenant)
Rent PCM: £1690
Would you recommend?: No
Postcode: SE17
Lettings (as a Tenant)
Rent PCM: £1690
Postcode: SE17
1
people found
this helpful
Pros: Monochrome are not malicious or exploitative. They will process the paperwork and do not deliberately mislead.
Cons: My experience with Monochrome suggested that they are not a very professional or competent agency. When I filled in my offer document for them, I wrote in ...
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Comment on agent fees
Agency fees are getting banned right? That's pretty exciting
1
people found
this helpful
Was this helpful?
Yes
“Monochrome Consultants are quite good with their service and I ......”
5 Star Review
Mar 01,2016
By:
'John'
Mar 01,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W14
Lettings (as a Landlord)
Postcode: W14
1
people found
this helpful
Monochrome Consultants are quite good with their service and I am happy to recommend monochrome consultant and will use them in the future...
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Comment on agent fees
yes
1
people found
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Yes
“We really received excellent, professional and honest service from Dylan. ......”
5 Star Review
Feb 09,2016
By:
'FC'
Feb 09,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW6
Lettings (as a Landlord)
Postcode: SW6
1
people found
this helpful
We really received excellent, professional and honest service from Dylan. He was working towards what we wanted rather than like most agents, to his own ends. I will use Dylan again if I need to....
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Comment on agent fees
Good
1
people found
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Was this helpful?
Yes
“I have rented out my property, fantastic working staff who ......”
5 Star Review
Dec 30,2015
By:
'Mr'
Dec 30,2015
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: W37
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: W37
1
people found
this helpful
I have rented out my property, fantastic working staff who understood my demands,found the accurate tenant with speed and efficiency in a good time....
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1
people found
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Yes
“Davino was honest, very polite and excellent in his dealing ......”
5 Star Review
Dec 30,2015
By:
'Felipe'
Dec 30,2015
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: W37
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: W37
0
people found
this helpful
Davino was honest, very polite and excellent in his dealing with me throughout the process. He was on time always....
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Comment on agent fees
It was advertised for a wrong fee, but this has been noted and cleared.
0
people found
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Yes
“It has being 2 years since I meet Naomi, my only ......”
5 Star Review
Dec 21,2015
By:
'Genet'
Dec 21,2015
Services: Lettings (as a Landlord)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: SW4:
Lettings (as a Landlord)
Rent PCM: £1300
Postcode: SW4:
2
people found
this helpful
It has being 2 years since I meet Naomi, my only regret is that I never met her long time ago as she was such a life saver related to my business. I own two properties she rented them out both with a very good deal, ...
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2
people found
this helpful
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“I like the house. I was shown the rooms and ......”
5 Star Review
Dec 21,2015
By:
'THUVARAKAN'
Dec 21,2015
Services: Lettings (as a Tenant)
Rent PCM: £1
Would you recommend?: Yes
Postcode: CR4
Lettings (as a Tenant)
Rent PCM: £1
Postcode: CR4
0
people found
this helpful
I like the house. I was shown the rooms and the kitchen, everything was excellent.
During the viewing, Gavin arrived on time and I am satisfied....
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Comment on agent fees
The agents fee is okay and I am satisfied
0
people found
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“They made the selling process stress free. The other side ......”
5 Star Review
Dec 16,2015
By:
'Tola'
Dec 16,2015
Services: Sales (as a Vendor)
Sold price: £417000
Would you recommend?: Yes
Postcode: NW6
Sales (as a Vendor)
Sold price: £417000
Postcode: NW6
2
people found
this helpful
They made the selling process stress free. The other side was a bit slow but were able to manage the process. The kept me informed along the way and were always straight forward with information....
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Comment on agent fees
Charged a very reasonable fee and gave me a better rate than most of the other agents
2
people found
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Was this helpful?
Yes
“Tenants were highly appropriate, just what w were looking for.......”
5 Star Review
Dec 16,2015
By:
'Fred'
Dec 16,2015
Services: Lettings (as a Landlord)
Rent PCM: £1170
Would you recommend?: Yes
Postcode: NW2
Lettings (as a Landlord)
Rent PCM: £1170
Postcode: NW2
1
people found
this helpful
Tenants were highly appropriate, just what w were looking for.
I was also very impressed with their referencing and was able to secure 6 months in advance, which was excellent.
The documentation was very good and the agent (Dylan) carried out a great service from beginning ...
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Comment on agent fees
Fees were very reasonable and competitive.
1
people found
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Yes
“Naomi was very helpful throughout the sale process. As a ......”
4 Star Review
Dec 08,2015
By:
'LARA'
Dec 08,2015
Services: Sales (as a Buyer)
Sold price: £417000
Would you recommend?: Yes
Postcode: NW6
Sales (as a Buyer)
Sold price: £417000
Postcode: NW6
1
people found
this helpful
Naomi was very helpful throughout the sale process. As a first time buyer I didn't really know what to expect but she was really helpful, available at odd hours to answer questions. We had few issues with the survey report and she was helpful negotiating ...
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1
people found
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Yes
“I have dealt with lots of agencies in the past ......”
5 Star Review
Nov 30,2015
By:
'LUCIE'
Nov 30,2015
Services: Lettings (as a Tenant)
Rent PCM: £1452
Would you recommend?: Yes
Postcode: W6
Lettings (as a Tenant)
Rent PCM: £1452
Postcode: W6
1
people found
this helpful
I have dealt with lots of agencies in the past but monochrome were on the ball. They gave us lots of details about the letting process from the unset and contacted us frequently with updates on your application and referencing. We met our landlord at ...
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1
people found
this helpful
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Yes
“I really cannot fault them, clear about the steps from ......”
5 Star Review
Oct 22,2015
By:
'Tismi'
Oct 22,2015
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: HA9
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: HA9
2
people found
this helpful
I really cannot fault them, clear about the steps from start to finish, their application form was self explanatory but would have loved not to pay any agency fees, I guess that the practise today. Overall good,clear and honest service....
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2
people found
this helpful
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Yes
“I like to support the 'little guys' in a world ......”
1 Star Review
Sep 23,2015
By:
'Ms'
Sep 23,2015
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SW1
Lettings (Prospective customer)
Postcode: SW1
3
people found
this helpful
I like to support the 'little guys' in a world where large corporates take control of the small businesses. However, time and time again when using these smaller privately run estate agencies I am met with disappointment, people who lack skills of organisation, education and ...
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What agent could do to change your mind?
As stated above, a friendly, knowledgeable and encouraging approach would have won you the business. A smile really does go a long way!
Attached Filesnbsp;
3
people found
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Yes
“Hello internet, this is a review for Monochrome Consultants by ......”
5 Star Review
Aug 21,2015
By:
'Cayvan'
Aug 21,2015
Services: Lettings (as a Tenant)
Rent PCM: £415
Would you recommend?: Yes
Postcode: NW11
Lettings (as a Tenant)
Rent PCM: £415
Postcode: NW11
3
people found
this helpful
Hello internet, this is a review for Monochrome Consultants by three students, heading off to university in London, in search of a place to live!
Firstly, I found Monochrome on rightmove and gumtree on all those kind of websites for students/people to find property. ...
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3
people found
this helpful
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Yes
“Naomi and Dylan were both very kind and patient even ......”
5 Star Review
Aug 14,2015
By:
'Lorena'
Aug 14,2015
Services: Lettings (as a Tenant)
Rent PCM: £1408
Would you recommend?: Yes
Postcode: NW8
Lettings (as a Tenant)
Rent PCM: £1408
Postcode: NW8
1
people found
this helpful
Naomi and Dylan were both very kind and patient even if we were not physically in london and communications were a tough job. Thankfully we were able to close the deal with their help....
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1
people found
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Yes
“I was really unsatisfied by the service provided by these ......”
1 Star Review
Aug 14,2015
By:
'Me'
Aug 14,2015
Services: Lettings (as a Tenant)
Rent PCM: £1860
Would you recommend?: No
Postcode: W93B
Lettings (as a Tenant)
Rent PCM: £1860
Postcode: W93B
4
people found
this helpful
I was really unsatisfied by the service provided by these two agents. First, when we visited the property, the agent didnt seem to know the rent as he said 325 pw first, and only after we said we wee taking it, change it into 425 pw. I ...
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4
people found
this helpful
Was this helpful?
Yes
“George was very pro-active in sourcing tenants, who were all ......”
5 Star Review
Aug 13,2015
By:
'BOB'
Aug 13,2015
Services: Lettings (as a Landlord)
Rent PCM: £2080
Would you recommend?: Yes
Postcode: SW11
Lettings (as a Landlord)
Rent PCM: £2080
Postcode: SW11
4
people found
this helpful
George was very pro-active in sourcing tenants, who were all high quality and credible. He was very professional and reliable - he did what he said he would do and didn't over promise on anything.
Renny was super efficient and somehow managed to get all ...
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4
people found
this helpful
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Yes
“George Gheorghita provided me all information and contract of the ......”
5 Star Review
Jul 23,2015
By:
'PHAM'
Jul 23,2015
Services: Lettings (as a Tenant)
Rent PCM: £1840
Would you recommend?: Yes
Postcode: NW1
Lettings (as a Tenant)
Rent PCM: £1840
Postcode: NW1
1
people found
this helpful
George Gheorghita provided me all information and contract of the house very well. He usually asked me how I felt to live at the house and I feel very pleased to lease....
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1
people found
this helpful
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Yes
“Full availability, helpfull and Very kind in every moment, And ......”
4 Star Review
Jul 14,2015
By:
'BA'
Jul 14,2015
Services: Lettings (as a Tenant)
Rent PCM: £430
Would you recommend?: Yes
Postcode: NW6
Lettings (as a Tenant)
Rent PCM: £430
Postcode: NW6
0
people found
this helpful
Full availability, helpfull and Very kind in every moment, And always Ready To answer for every kind of question that We made.
Punctual and solve problems effectively....
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0
people found
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“He was well presented whilst professionally leading the viewings. He ......”
4 Star Review
Jul 13,2015
By:
'Kerri'
Jul 13,2015
Services: Lettings (as a Tenant)
Rent PCM: £3467
Would you recommend?: Yes
Postcode: SW11
Lettings (as a Tenant)
Rent PCM: £3467
Postcode: SW11
2
people found
this helpful
He was well presented whilst professionally leading the viewings. He was also friendly and personable to liaise with and showed flexibility and understanding during the process....
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2
people found
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Yes
“A few weeks ago myself and my partner arranged to ......”
1 Star Review
Jul 13,2015
By:
'BILLY'
Jul 13,2015
Services: Lettings (as a Tenant)
Rent PCM: £1110
Would you recommend?: No
Postcode: NW6
Lettings (as a Tenant)
Rent PCM: £1110
Postcode: NW6
9
people found
this helpful
A few weeks ago myself and my partner arranged to view a property through Monochrome Consultants to rent in London. After viewing the property we decided that we really liked it and we told Monochrome consultants we wanted to rent the property from them. We ...
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Comment on agent fees
Overpriced and untruthful!
9
people found
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Yes
“We have been dealing with this agency since when we ......”
4 Star Review
Jul 10,2015
By:
'ML'
Jul 10,2015
Services: Lettings (as a Tenant)
Rent PCM: £465
Would you recommend?: Yes
Postcode: NW6
Lettings (as a Tenant)
Rent PCM: £465
Postcode: NW6
2
people found
this helpful
We have been dealing with this agency since when we saw the property on Spareroom and they have very kindly accompanied us through the process: we have spoken by telephone several times as well as by emails, and they have helped us every single time ...
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2
people found
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“Good communication good effort put in very happy overall Polite ......”
5 Star Review
Jul 09,2015
By:
'Sonya'
Jul 09,2015
Services: Lettings (as a Landlord)
Rent PCM: £2000
Would you recommend?: Yes
Postcode: SW6
Lettings (as a Landlord)
Rent PCM: £2000
Postcode: SW6
2
people found
this helpful
Good communication good effort put in very happy overall
Polite and had a lot of viewings which they made the effort to show around...
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Comment on agent fees
Always want it cheaper
2
people found
this helpful
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Yes
“Yet again another estate agent that likes to twist the ......”
1 Star Review
Jul 08,2015
By:
'Chris'
Jul 08,2015
Services: Lettings (as a Tenant)
Rent PCM: £1750
Would you recommend?: No
Postcode: SW1V
Lettings (as a Tenant)
Rent PCM: £1750
Postcode: SW1V
4
people found
this helpful
Yet again another estate agent that likes to twist the truth. I inquired about a property in Pimlico, the company had advertised the property and still do not have access to it from the landlord after 3 days. it was advertised at £1750pcm and i registered ...
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What agent could do to change your mind?
The 'agent' needs to review its current processes on whatthe actual rent is pcm before advertising the property and also making sure it has access to the property before renting out. Also the communication is poor
Attached Filesnbsp;
4
people found
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“I would like to thank you for your effort with ......”
5 Star Review
Jun 14,2015
By:
'Ayoub'
Jun 14,2015
Services: Lettings (as a Landlord)
Rent PCM: £2427
Would you recommend?: Yes
Postcode: NW6
Lettings (as a Landlord)
Rent PCM: £2427
Postcode: NW6
1
people found
this helpful
I would like to thank you for your effort with letting my flats, the sevice has been great. I won't hesitate recommending your company to my business colleagues within the real estate sector....
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1
people found
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Yes
“Very helpfull from the start always on time for viewings ......”
5 Star Review
Jun 12,2015
By:
'Sam'
Jun 12,2015
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: NW2
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: NW2
0
people found
this helpful
Very helpfull from the start always on time for viewings always call back and quick to answer any questions i had very efficient...
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Comment on agent fees
Standard fee
0
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Yes
“Cowboy agency - I have just come across my own ......”
1 Star Review
Apr 23,2015
By:
'NB'
Apr 23,2015
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NW3
Lettings (as a Landlord)
Postcode: NW3
3
people found
this helpful
Cowboy agency - I have just come across my own flat being advertised on Primelocation with my own photos taken from my gumtree advert and advertised by this agency. Dylan responded to my gum tree advert saying he was working on behalf of a corporate ...
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3
people found
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Yes
“First time landlord. Very happy with service. Much cheaper than ......”
5 Star Review
Mar 23,2015
By:
'Steve'
Mar 23,2015
Services: Lettings (as a Landlord)
Rent PCM: £1690
Would you recommend?: Yes
Postcode: SW2
Lettings (as a Landlord)
Rent PCM: £1690
Postcode: SW2
4
people found
this helpful
First time landlord. Very happy with service. Much cheaper than big high street names but found good tenants very quickly. Very attentive and friendly all round and looking forward to a long and productive working relationship....
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4
people found
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Yes
“Monochrome handled the letting of my flat very efficiently. Although ......”
5 Star Review
Dec 11,2014
By:
'Simon'
Dec 11,2014
Services: Lettings (as a Landlord)
Rent PCM: £1330
Would you recommend?: Yes
Postcode: NW6
Lettings (as a Landlord)
Rent PCM: £1330
Postcode: NW6
3
people found
this helpful
Monochrome handled the letting of my flat very efficiently. Although the first prospective tenant pulled out, Monochrome found a new tenant within a couple of days and the process from showing the flat to completing the paperwork was completed within a matter of 3 days. This ...
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Comment on agent fees
Fees were very reasonable
3
people found
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Yes
“What a refreshing experience! Jonathan and Naomi couldn't have been ......”
5 Star Review
Oct 27,2014
By:
'VC'
Oct 27,2014
Services: Lettings (as a Landlord)
Rent PCM: £2730
Would you recommend?: Yes
Postcode: SW2
Lettings (as a Landlord)
Rent PCM: £2730
Postcode: SW2
3
people found
this helpful
What a refreshing experience! Jonathan and Naomi couldn't have been more helpful. They communicated effectively and efficiently and found us great tenants. I was initially apprehensive not using one of the big named agents but monochrome proved that actually you can get a much better ...
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Comment on agent fees
Very reasonable
3
people found
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Was this helpful?
Yes
We are surprised that you claim that you didn't have clear instructions on what was required, considering the fact that we sent you an offer acceptance email on the 10/08 detailing what was agreed with the landlord, what the next steps were and what documents were required from both of you. If you are referring to a check in report, the landlord did not opt for that service with us and we did advise you that she would be carrying out the inventory herself and handing over keys to the flat to you.
We were unable to send out the final invoice to you on-time because we didn't receive the contract from the landlord soon enough and we kept you informed of this in writing as well as verbally and at no time did we blame you for anything instead, we agreed to speak to the landlord to start the contract on the 14th because you didn't have final funds ready(you knew what your final payments would be from inception and we would have expected that you made arrangements for funds to be transferred into your UK accounts while waiting for us to request it) and unavailable for keys and handover on Thursday.
You offered your preferred move date and we did all we could to make it happen. However your comments are noted and we would look into ways of improving our service.
Thanks for your comment