88% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction
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Aug 17,2015
Aug 17,2015
6
people found
this helpful
this helpful
I have been using Northwood (Wigan) as a landlord for over 5 years now. As I live abroad, it is vital that I had the best team to manage my property, for my piece of mind. I first started with one of Northwood's competitors in Wigan and what a shambles that was.
I can honestly say that Steve and his team at Northwood have been nothing short of exceptional. They are without doubt the most professional letting agents in Wigan. Any landlord thinking of letting a property in Wigan should not waste their time and money with the others.
What does a landlord want from a letting agent? To be honest you dont' want to hear from them at all! If you don't hear from them everything must be ok. You just want the rent to go in at the right time, on time, every month.
Unfortunately letting a property doesn't always go like that, which is why you need to know that you have the best agent behind you. It's when things go wrong and how they go about correcting things that make Steve and his team the best in Wigan.
Hopefully this review will be of some use to other landlords who are looking for a letting agent and the following reasons are why I higly recommend Northwood Wigan.
Firstly I have a full management contract with Northwood. If you live abroad the fees charged are a pittance to give you that piece of mind.
I have had only two tennants in five years in my property. This I put down to the extremely thorough vetting process Steve and his team at Wigan put prospective clients through.
Northwood is a business. Could they have put anyone in as soon as they found someone and got their commission early? Yes they could, but they actually declined two people, before informing me they had found a suitable renter. This speaks volumes about the customer care that I have found is in abundance at Northwood Wigan.
Payment:- Each month without fail I receive an email informing me of how much rent is being paid into my bank account, minus fees. This includes an invoice which I just download or print off for my records.
Not once in five years has this not happened. The process has been flawless.
When things go wrong:- Everyone is entitled to their opinion, that is the purpose of these reviews and I am writing this really in defence of Northwood, with regards to a negative review that has been posted.
Depending on the contract taken out at the start, depends on how much involvement the landlord and Northwood have. It is all very clearly explained at the very beginning. If you are a landlord who lives near your property in Wigan and are yourself pretty handy at fixing things, that's great, it will save you a lot of money. If, like me you live abroad, you need someone to do things for you. The procedure is fully explained and is reflected in the fees charged from day one.
One thing is certain. Things will need fixing! Either way it is the landlords responsibility to put things right, whoever fixes it, not Northwoods!
What Northwood Wigan have is a fantastic team of professional tradesmen that will, on the instructions of the landlord, go to the property after consulting with the tennant and carry out the repair, to a very high standard. If you can't get to it yourself.
Northwood send me an email, stating the problem and ask me what I want to do about it. They give me the choice to do it myself, or instruct them to send their tradesman around to do it. They give me an estimate of what it will cost to fix with their tradesman.
At all times it is the responsibility of the landlord.
The vital thing is that it must be attended to straight away! As I am abroad I always instruct Northwood to carry on and do the repair. At the end of the month they send me my usual email with the rental received, less their fees, less the cost of the repair, with another invoice for my records.
It's part of being a landlord. Expect things to go wrong. If you don't think you can deal with these problems, don't be a landlord, sell your house, don't rent it! You cannot leave your tennants with the problem more than 48 hours. They get hacked off, naturally, like the gentleman who sent the bad review. Unfortunately directed at the wrong person, it should be directed at the landlord of the property and is really not a true reflection of the professional way Northwood Wigan carry out their business.
There is one caveat to the repair section and that is if the problem is a health and safety issue. When I signed the agreement with Northwood, it was made perfectly clear that if the repair in Northwoods opinion is a risk to the tennant, then they have a duty to immediately go ahead with the repair using their tradesman and bill me for the cost. ( I actually think it is the law that they have a right to correct the problem, if they cannot get hold of the landlord, not sure on this) but they have a duty of care to their tennants. Maybe somebody will correct me on this!
Some examples of repairs and actions taken.
Switch for washing machine defective.
Northwood emailed and asked what I wanted to do. Told them go ahead with their tradesmen.
Fixed within 48 hours. Billed at end of month.
Toilet not flushing. Only one in property. Health hazard to tennant. Northwood emailed me to inform they had sent plumber out to fix.
Fixed immediately. Billed at end of month
Defective lock on only accessable door to property. Tennant finding it hard to unlock to get out. Northwood emailed me to inform me that they had immediately sent a joiner out and fitted new lock. Fire hazard. Sorted immediately. Billed end of month.
Holder in lampshade in front room broken. Unable to put a bulb in. Northwood emailed and asked what I wanted to do. Gave me a quote to use their electrician. Fixed in 48 hours. Billed end of month.
Hopefully this will help landlords who are looking to let out their properties to decide if Northwood Wigan is for them. In my opinion, they cannot be beaten on the professional way they go about their business. They are efficient, have great and knowledgeable staff. Keep you up to date on any new regulations that require your attention and are just a first class service.
I would highly recommend them to anyone who is thinking of using a letting agent in the Wigan area.
I can honestly say that Steve and his team at Northwood have been nothing short of exceptional. They are without doubt the most professional letting agents in Wigan. Any landlord thinking of letting a property in Wigan should not waste their time and money with the others.
What does a landlord want from a letting agent? To be honest you dont' want to hear from them at all! If you don't hear from them everything must be ok. You just want the rent to go in at the right time, on time, every month.
Unfortunately letting a property doesn't always go like that, which is why you need to know that you have the best agent behind you. It's when things go wrong and how they go about correcting things that make Steve and his team the best in Wigan.
Hopefully this review will be of some use to other landlords who are looking for a letting agent and the following reasons are why I higly recommend Northwood Wigan.
Firstly I have a full management contract with Northwood. If you live abroad the fees charged are a pittance to give you that piece of mind.
I have had only two tennants in five years in my property. This I put down to the extremely thorough vetting process Steve and his team at Wigan put prospective clients through.
Northwood is a business. Could they have put anyone in as soon as they found someone and got their commission early? Yes they could, but they actually declined two people, before informing me they had found a suitable renter. This speaks volumes about the customer care that I have found is in abundance at Northwood Wigan.
Payment:- Each month without fail I receive an email informing me of how much rent is being paid into my bank account, minus fees. This includes an invoice which I just download or print off for my records.
Not once in five years has this not happened. The process has been flawless.
When things go wrong:- Everyone is entitled to their opinion, that is the purpose of these reviews and I am writing this really in defence of Northwood, with regards to a negative review that has been posted.
Depending on the contract taken out at the start, depends on how much involvement the landlord and Northwood have. It is all very clearly explained at the very beginning. If you are a landlord who lives near your property in Wigan and are yourself pretty handy at fixing things, that's great, it will save you a lot of money. If, like me you live abroad, you need someone to do things for you. The procedure is fully explained and is reflected in the fees charged from day one.
One thing is certain. Things will need fixing! Either way it is the landlords responsibility to put things right, whoever fixes it, not Northwoods!
What Northwood Wigan have is a fantastic team of professional tradesmen that will, on the instructions of the landlord, go to the property after consulting with the tennant and carry out the repair, to a very high standard. If you can't get to it yourself.
Northwood send me an email, stating the problem and ask me what I want to do about it. They give me the choice to do it myself, or instruct them to send their tradesman around to do it. They give me an estimate of what it will cost to fix with their tradesman.
At all times it is the responsibility of the landlord.
The vital thing is that it must be attended to straight away! As I am abroad I always instruct Northwood to carry on and do the repair. At the end of the month they send me my usual email with the rental received, less their fees, less the cost of the repair, with another invoice for my records.
It's part of being a landlord. Expect things to go wrong. If you don't think you can deal with these problems, don't be a landlord, sell your house, don't rent it! You cannot leave your tennants with the problem more than 48 hours. They get hacked off, naturally, like the gentleman who sent the bad review. Unfortunately directed at the wrong person, it should be directed at the landlord of the property and is really not a true reflection of the professional way Northwood Wigan carry out their business.
There is one caveat to the repair section and that is if the problem is a health and safety issue. When I signed the agreement with Northwood, it was made perfectly clear that if the repair in Northwoods opinion is a risk to the tennant, then they have a duty to immediately go ahead with the repair using their tradesman and bill me for the cost. ( I actually think it is the law that they have a right to correct the problem, if they cannot get hold of the landlord, not sure on this) but they have a duty of care to their tennants. Maybe somebody will correct me on this!
Some examples of repairs and actions taken.
Switch for washing machine defective.
Northwood emailed and asked what I wanted to do. Told them go ahead with their tradesmen.
Fixed within 48 hours. Billed at end of month.
Toilet not flushing. Only one in property. Health hazard to tennant. Northwood emailed me to inform they had sent plumber out to fix.
Fixed immediately. Billed at end of month
Defective lock on only accessable door to property. Tennant finding it hard to unlock to get out. Northwood emailed me to inform me that they had immediately sent a joiner out and fitted new lock. Fire hazard. Sorted immediately. Billed end of month.
Holder in lampshade in front room broken. Unable to put a bulb in. Northwood emailed and asked what I wanted to do. Gave me a quote to use their electrician. Fixed in 48 hours. Billed end of month.
Hopefully this will help landlords who are looking to let out their properties to decide if Northwood Wigan is for them. In my opinion, they cannot be beaten on the professional way they go about their business. They are efficient, have great and knowledgeable staff. Keep you up to date on any new regulations that require your attention and are just a first class service.
I would highly recommend them to anyone who is thinking of using a letting agent in the Wigan area.
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Jul 20, 2021
They lie to u full of crap been trying sell a house for 6 month with them at wigan waste of space Aug 17, 2015
GW (we obviously know your full name but I will not list it as you have used your initials),Thank you very much for a thoroughly detailed review; we know that you have been using our services for a number of years and are delighted that you have taken the time and trouble to relay your experiences over this time. I do feel very strongly that landlords should do as much research as possible when instructing an agent to manage what is likely to be their most expensive asset, to ensure they are instructing an agent who is going to manage well their property.
Thank you again.
Steve Adams
Director
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 97% | £60,000 | £290,000 |
| Lettings | 92% | 94% | £300 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 39 | 0 | 65 | 3 | 16 | 2 | 14 | 0 | 2 | 0 |
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Nov 16,2023
Nov 16,2023
0
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The team at Northwood (Wigan) were an absolutely pleasure to deal with. Just recently started to rent a great little property which went smoothly and quick which is what I needed. Also provided a great 'move in' service which included sorting council tax, broadband, gas & ...
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Oct 12,2023
Oct 12,2023
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I was satisfied with the service we received during the sale of a house in wigan, very helpful staff and all went smoothly. Professional, competent and cheerful Agency....
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Nov 30,2022
Nov 30,2022
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It was a warm welcome and reception from the start of the process to finish. Recalled when appointment was booked to view the property and I struggled getting to the location. The representative was calm and humane to still take us through the viewing despite ...
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Jul 30,2022
Jul 30,2022
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I lived in the property for 18 months.. just amazed how lovely the staff is. Northwood maintains a very great level of cleanliness and the service is very quick and reliable. Absolutely no flaws. Would recommend to everyone....
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May 16,2022
May 16,2022
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Charlotte and all her colleagues are fantastic they was very helpful, kind, friendly and polite helped us alot in our recent move...
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Mar 19,2022
Mar 19,2022
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Very good service from start to finish.
Great local knowledge and information.
Excellent communication throughout.
Would definitely recommend for buying and selling....
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Oct 20,2020
Oct 20,2020
0
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I've just moved into a property that was on the market with Northwood (Wigan Branch) and can honestly say that the team in the office have been totally amazing. They've been there for me every step of the way. I received regular updates, throughout the ...
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Sep 21,2020
Sep 21,2020
0
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While my experience with the staff at the agency was positive, upon leaving it was not, when you move in with them, they get you to sign about 75 photos of the condition of house, while not leaving you copies so that you could review there ...
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Feb 24,2020
Feb 24,2020
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Following a significant change in my personal circumstances Kim & the team at Northwood have assisted me throughout the whole renting process. From the initial meet & greet at the property all the way through to the handing of the keys their knowledge & professionalism has been second ...
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Dec 26,2019
Dec 26,2019
0
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Excellent agency that followed my family with professionalism and honesty.
A special thanks to Sarah Elliott for her kindness, availability and honesty
I recommend northwood to everyone as the best agency in Wigan...
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Nov 18,2019
Nov 18,2019
0
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Northwood dealt with the sale while I was living 120miles away. Nothing was too much trouble.
Many viewings and and open day but had patience and did not falter.
Good people to deal with....
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Nov 15,2019
Nov 15,2019
0
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I used northwoods to rent my own little house they was amazing they couldn’t do anymore to help me, it’s was my first house on my own and they really looked after me as I didn’t have a clue what I was ...
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Nov 15,2019
Nov 15,2019
0
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I cannot praise Northwood highly enough for their service during what turned out to be a very long drawn out ( and so stressful) sale-due to the purchasers not Northwood. Their initial sales service was great-good pictures, sensitive to the fact that we were selling the ...
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Sep 19,2019
Sep 19,2019
0
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pretty damn poor worst experience with an estate agent ever. as soon as we accepted an offer our contact was minimal and only when WE contacted them. having contact with our buyer meant we learned that they had more communications than we did. only after ...
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Sep 20, 2019
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(1)
We are disappointed to receive your review, we pride ourselves on the highest standards of customer service and we always strive to deliver. Your points were investigated and responded to. We invited you to respond further if you remained dissatisfied so we are surprised that you have made these comments after settling the fee. We will not discuss the detail of the concerns you put forward in this response, there were many people involved in the chain that we had to communicate with and it would ...
May 30,2019
May 30,2019
0
people found
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Delighted with my experience of Northwood estate agents.
The staff were on the ball with my sale from day one and chased up every problem , query I had.
Nicola dealt with my sale and purchase monitoring it at every turn down the line. She was ...
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Feb 08,2019
Feb 08,2019
0
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The staff at Northwood estate agents at wigan have been out standing.. Nothing been too much trouble for them and very patient and understanding when filling the forms in....
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Comment on agent fees
they are all friendly and very pleasant to deal with
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Jan 19,2019
Jan 19,2019
0
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The service I received as a buyer from Northwood was second to none. Nothing was too much trouble telephone calls were always followed up, and in my opinion Nicola was better than my solicitor. She was my first point of call and chased things up ...
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Dec 15,2018
Dec 15,2018
0
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Really helpful , very welcoming, very positive and the staff were very professional and easy and quick service. I am really satisfied....
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Comment on agent fees
Good
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Jun 21,2018
Jun 21,2018
0
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Nicola was our contact when purchasing a house advertised by them. She was outstanding in her help liasing between ourselves, the vendor and both solicitors, helping to push the sale through. Thank you Nicola for all your help, it was very much appreciated....
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Comment on agent fees
Was purchasing not selling
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Nov 13,2017
Nov 13,2017
0
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After having a really terrible experience with another local estate agent we decided to use Northwood after reading the online reviews. What can we say? The whole team from start to finish have been absolutely amazing . We had an offer made on our house for ...
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Comment on agent fees
We are very happy with the agent's fee as it gives a good incentive to get the best price for your property
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Sep 07,2017
Sep 07,2017
0
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I bought a property recently and am very satisfied with the service provided. My contact person was very pleasant and helpful and very importantly there was excellent communication with her at all stages of the buying process. This was vital as I was living quite ...
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Comment on agent fees
N/A
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Sep 01,2017
Sep 01,2017
0
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A few teething problems at the beginning regarding the Brochure. But, sold our property within in two weeks which was just what we wanted. always to hand with phone calls only a couple of times had to leave messages and did not receive a call ...
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Comment on agent fees
Upon reviewing the fees I found them middle of the market but, to their advantage there was no hidden fees and was all explained up front.
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Aug 28,2017
Aug 28,2017
0
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Northwood have been brilliant so far in helping me with every aspect of my tenancy and getting me settled into my new home....
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Comment on agent fees
All fees are explained thoroughly and are reasonable.
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Jul 26,2017
Jul 26,2017
2
people found
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I was very disgusted the way I was treated
Very unprofessional and patronising
I certainly will not be referring this Estate Agents in the future...
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Comment on agent fees
BAD
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Jul 26, 2017
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Sharon,
I am sorry that you felt the need to provide a disappointing review. I cannot be 100% sure who you are as you have not provided a surname. However, the only recent contact I had with a tenant named Sharon was relating to a property we had at Orrell Road and I remember having a nice conversation whilst helping them complete the application form. That lady left the office thanking me for my help. Given that they didn't have all the details they needed for us to complete an applicatio ...
Jul 24,2017
Jul 24,2017
0
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We were truly satisfied with the friendly, helpful and efficient service provided by all staff. We were delighted with the quick turnaround time. Thanks to everyone involved!...
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Comment on agent fees
Fees were competitive
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Jul 19,2017
Jul 19,2017
0
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Great service. Sarah looked after our rented property . Found us new tenants quickly and was always helpful.
Nicola took over when we decided to sell the property and we were really happy with the service. She was always cheerful and ready to go that extra ...
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Comment on agent fees
Average
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Jul 17,2017
Jul 17,2017
0
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Kim was very helpful and explained everything properly during my move into the property and was very friendly and told me all about the local area...
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Comment on agent fees
Fees were ok I understand why they are what they are
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Jul 14,2017
Jul 14,2017
0
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Have been very helpful with problems or lack of information due to first time move. Dealt with problems that arose in the flat very quickly.Very friendly and approachable....
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Comment on agent fees
Seemed a bit more expensive for initial admin fee compared to other agencies I looked at, but property and support have been worth it.
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Jul 14,2017
Jul 14,2017
0
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The Staff are very friendly and welcoming , they made the process of the whole move and paperwork so easy and stress free. If you need any advice or help they are only a phone call away. I'm very glad I chose to go with Northwood....
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Comment on agent fees
I do think all agent fees are bad especially when the price of living is expensive as it is and more as a single mother. I was very lucky I had my parents to help but I wouldn't put a negative against Northwood for it
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Jul 13,2017
Jul 13,2017
0
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Everything went smoothly hand over was very thorough very happy with the service communication is very good no complaints at all...
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Comment on agent fees
Found the fees quite high compared to others
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:05 PM 25/06/2018 by allAgents
