We were ready to rent the most expensive house Simmons and Sons had at that moment. However, even though we loved the house, we were forced to withdraw our interest on the day our Agreement was meant to be signed, due to the agent's unprofessional, negligent and very rude attitude.,
The agent was very unmotivated from the start. Never called us back and we had to chase her up for everything. Did not pay attention when we told her our requirements for the property, which caused unpleasant misunderstandings. Expected us to sign the Agreement without putting in essential additional clauses, and when we kept correcting her mistakes had the audacity to tell us off for having "so many demands"! In the end she never got it right, looked like she just did not want to do any work. She arranged for an appointment with us, so we made plans to be at the house only to find out that she changed it without even letting us know. She did not even apologised for that! We heard previous tenant say that she had maintenance issues with the house that were not fixed. When we raised the issue with the agent, she told us that "the lady had personal issues". After I heard her say the same about me to a contractor! I was shocked at the arrogance this woman possessed! This was the last straw. We did not want to deal with this agent throughout our tenancy, so we pulled out, even though it meant losing a substantial deposit.