Brighton, BN2
4.8/5, 77 reviews
94% recommended
83% sales valuation accuracy
91% sales fee satisfaction
100% lettings valuation accuracy
89% lettings fee satisfaction



Property Features

Read Sawyer & Co Customer reviews for service excellence in Brighton & Hove

“I cannot recommend Ash and his team enough. From the ......”

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Aug 11,2015
Minithumbup
By: 'Russ'
Aug 11,2015
0 people found
this helpful
I cannot recommend Ash and his team enough. From the very first meeting they were friendly, helpful and professional, this continued all the way to completion. They offered me guidance and advice with not only my sale but also with my purchase which was with another agent. All aspects of the marketing material was completed quickly and to a high standard. Within a week of the property being marketed I had 20 viewings and 4 offers over the asking price. Due to some legal issues with my purchase the time to completion was longer than everybody wanted. Ash worked very hard on my behalf to ensure the people purchasing my property were happy and kept informed. It was important to me that the agent selling my property were welcoming and were not being pushy or trying to up sale additional services to any potential buyers whilst still getting my a good price for my property, Sawyer and Co filled this criteria perfectly.
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Opening Hours
Address

Sawyer & Co Estate Agents and Letting Agents
113 St George\'s Road
Kemp Town,Brighton
East Sussex
BN2 1EA
01273 685111

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 91% £97,000 £670,000
Lettings 100% 89% £400 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 16 2 23 1 24 0 1 2
Areas covered
  • BN1
  • BN2
  • BN10
  • Brighton
  • Kemp Town
  • Ovingdean
  • Woodingdean
  • Rottingdean
  • Saltdean
  • Peacehaven
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS The Guild Relocation Agent Network
Latest Properties

No Properties

Images & Videos

“Great Experience...”

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Jan 26,2024
Minithumbup
By: 'Alex'
Jan 26,2024
0 people found
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Great experience with Cerys, very kind and helpful! Our appointment was confirmed quickly and easily. Cerys was happy to answer all our questions and gave us a really positive viewing and application experience....
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“Highly recommend Sawyer & Co! Thanks Chloe...”

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Jan 25,2023
Minithumbup
Chloe
By: 'Kenneth'
Jan 25,2023
0 people found
this helpful
Chloe was a brilliant help throughout our whole process of moving overseas (HK to UK). Sawyer&co is my first approached leasing agent in UK and we had great support all the way in the tenancy. Highly recommend Sawyer&co! Thank you Chloe...
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“Very helpful in my search for a new place!...”

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Sep 29,2022
Minithumbup
Esme
By: 'Brianna Powers'
Sep 29,2022
0 people found
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Very helpful in my search for a new place! Highly recommend them to anyone looking for a new place to live. Esme is very professional and courteous....
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“Ben was completely useless in dealin with our......”

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Aug 31,2022
Minithumbdown
Ben
By: 'Joe'
Aug 31,2022
0 people found
this helpful
Ben was completely useless in dealin with our problem in the hallways. I keep ringing now but apparantly hes off “ill” We did see Ben in a local public house of ours and seemed to be fine. Where has all the professional firms gone...
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“Great communication throughout. Easy booking ......”

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Aug 04,2022
Minithumbup
Chloe
By: 'Bomee'
Aug 04,2022
0 people found
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Great communication throughout. Easy booking system for viewings. Overall very smooth process, very little hassle and relatively stress free. Completed in a timely manner....
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“Professional, helpful and easy to communicat......”

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Feb 17,2022
Minithumbup
By: 'LG'
Feb 17,2022
0 people found
this helpful
Professional, helpful and easy to communicate with. We managed to choose and let a new property with ease within 2 weeks. Spyros stayed late to ensure we received our key to enter our new property (stuck in traffic when moving day arrived). A thorough inventory of ...
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“Very good experience...”

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Nov 20,2021
Minithumbdown
Esme
By: 'Mark'
Nov 20,2021
0 people found
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Esme Genner was professional and lovely whilst dealing with us trying to find a house. She's been patient whilst we've taken a little longer to sort somethings and overall has been fantastic!...
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“unprofessional and rudeThis has occurred tw......”

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Oct 14,2021
Minithumbdown
By: 'laila paul'
Oct 14,2021
0 people found
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unprofessional and rude This has occurred twice. I have booked in to see the property and I have received an email confirming... a few days go by and receive an email saying my viewing is canceled as the property has been let! surly you wait ...
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“Very rude person on the phone! Was very abrup......”

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Sep 10,2021
Minithumbdown
By: 'ANDREA'
Sep 10,2021
0 people found
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Very rude person on the phone! Was very abrupt and was annoyed that I thought to ring them instead of enquiring on the internet......
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“My agent spyros was very attentive and helped......”

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Aug 24,2021
Minithumbup
By: 'Cari'
Aug 24,2021
0 people found
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My agent spyros was very attentive and helped me greatly with my tenancy renewal. I am very happy with my experience....
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“I have just completed on the sale of my house......”

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Jul 07,2021
Minithumbup
By: 'Nicky'
Jul 07,2021
0 people found
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I have just completed on the sale of my house. Whilst I know from past experiences this can be a horrible stressful process. However using sawyer and co and specifically John white (plus Bob Beaken ) helped to cushion the experience. The level of professionalism and ...
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“Selling and buying property is like wading th......”

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Jun 21,2021
Minithumbup
By: 'Terri Prior'
Jun 21,2021
0 people found
this helpful
Selling and buying property is like wading through treacle. We could never have done it without Hass. He has at all times been totally professional, accessible and helpful. He manages to do this while at the same time being warm and friendly. We cannot rate ...
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“Outstanding Support...”

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Apr 06,2021
Minithumbup
By: 'Stephanie'
Apr 06,2021
0 people found
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We have been so impressed with the support we've received from Hassen Zahid at Sawyer & Co. Hassen has kept in touch with us every step of the way, always responding quickly to any enquiries and making sure that we were kept up to date. It ...
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“Really impressed by the support and help give......”

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Mar 09,2021
Minithumbup
By: 'Michael'
Mar 09,2021
0 people found
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Really impressed by the support and help given with our sale. From the first meeting with John and the valuation through to agreed sale and everything in between. Excellent in keeping us informed of progress and helped push solicitors when needed, but also friendly, open ...
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“Really friendly staff /great advising , reall......”

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Oct 23,2019
Minithumbup
By: 'Carley'
Oct 23,2019
0 people found
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Really friendly staff /great advising , really helpful alway there on hand if I need to reach them. Very quick and easy with getting property through them ....
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“Jemma was highly professional and efficient. Her communication was excellent, ......”

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Dec 09,2017
Minithumbup
Joe
By: 'Dawn'
Dec 09,2017
0 people found
this helpful
Jemma was highly professional and efficient. Her communication was excellent, informing us of viewings and giving feedback. Her advice was valuable as we live overseas and lacked information about of the local market. Jemma constantly reviewed the market and provided suggestions as to how we ...
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Comment on agent fees
Very good.
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“My sale was lengthy and covered various members of staff ......”

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Dec 08,2017
Minithumbdown
By: 'Caroline'
Dec 08,2017
0 people found
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My sale was lengthy and covered various members of staff before Shanade McLennan. I chose Sawyers because I wanted an honest, no frills evaluation and I related well with Laura, my original agent. Laura left in early spring and during the transition between permanent members ...
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Comment on agent fees
Shanade was an angel, Sawyers seemed only interested in the fee and kept me in the dark.
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“Shanade has been incredibly helpful and attentive over the past ......”

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Nov 12,2017
Minithumbup
By: 'Kate'
Nov 12,2017
0 people found
this helpful
Shanade has been incredibly helpful and attentive over the past few months. It is quite clear that her knowledge and experience in the Brighton housing market are second to none and that we were lucky to receive a very special service. Genuinely a fantastic and ...
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“As the first time buyer of a property, we had ......”

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Nov 12,2017
Minithumbup
By: 'James'
Nov 12,2017
0 people found
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As the first time buyer of a property, we had a really good experience dealing with Shanade and Jemma. Both were highly professional, knowledgable and really helped in the successful purchase of the house. I wouldn't hesitate in recommending their services and we would certainly ...
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“We were very happy with the services provided by the ......”

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Nov 10,2017
Minithumbup
By: 'Mr'
Nov 10,2017
0 people found
this helpful
We were very happy with the services provided by the Kemp Town team in the letting process. Shanade and Jemma were very efficient and always friendly and helpful. A big thumb up from us...
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Comment on agent fees
Fair
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“We were kept up to date as to viewers and ......”

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Nov 07,2017
Minithumbup
By: 'Ken'
Nov 07,2017
0 people found
this helpful
We were kept up to date as to viewers and prospective buyers. Also advised in a professional manner as to the asking price in the present climate. Lemma and Emma always contacted us in a plesent and professional manner...
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Comment on agent fees
Good
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“We were very impressed with the friendly professional attention at ......”

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Nov 07,2017
Minithumbup
By: 'Stephen'
Nov 07,2017
0 people found
this helpful
We were very impressed with the friendly professional attention at all times and would definitely use them in the future. Thank you...
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Comment on agent fees
Seemed fair
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“Jemma and the team at Sawyers were a pleasure to ......”

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Nov 06,2017
Minithumbup
By: 'D'
Nov 06,2017
0 people found
this helpful
Jemma and the team at Sawyers were a pleasure to work with. All requests were responded with a positive, accommodating manner and any questions where handled with utmost professionalism....
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Comment on agent fees
I was a buyer.
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“I was completely happy and satisfied with the service of ......”

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Oct 08,2017
Minithumbup
By: 'julia'
Oct 08,2017
0 people found
this helpful
I was completely happy and satisfied with the service of all staff when selling my property in the beginning of the year. From start to finish everything was easy, staff was always happy to help and explain and the property was sold very quickly. Thank ...
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Comment on agent fees
good
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“Really helpful and supportive .. kind and friendly.. throughout our talks ......”

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Jun 24,2017
Minithumbup
By: 'D'
Jun 24,2017
0 people found
this helpful
Really helpful and supportive .. kind and friendly.. throughout our talks i experienced calm and supportive help.. also was given answers to my questions...
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“I had the pleasure of dealing with shanaid and Harriet. ......”

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Jun 09,2017
Minithumbup
By: 'Mike'
Jun 09,2017
0 people found
this helpful
I had the pleasure of dealing with shanaid and Harriet. With the way lawyers carried out the marketing of my property I had a tenant within 3 weeks. They kept me informed every step of the way. I would definitely recommend their services. Mike...
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Comment on agent fees
Good
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“Laura was friendly and helpful from start to finish during ......”

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Mar 22,2017
Minithumbup
By: 'Annie'
Mar 22,2017
0 people found
this helpful
Laura was friendly and helpful from start to finish during the whole buying process. As first time buyers, her approachable attitude and willingness to answer our queries quickly was much appreciated. We would certainly recommend going through Sawyer & Co to prospective buyers and using Laura ...
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“Laura and James were extremely friendly and very helpful from ......”

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Mar 20,2017
Minithumbup
By: 'Meredith'
Mar 20,2017
0 people found
this helpful
Laura and James were extremely friendly and very helpful from the first viewing. They made the process easy and stress free. They were understanding and accepting of any questions we had and I have no worries about contacting them if needs be....
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“Recently had lots of correspondence due tennant moving out and ......”

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Dec 14,2016
Minithumbup
By: 'Mr'
Dec 14,2016
0 people found
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Recently had lots of correspondence due tennant moving out and a few items required immediate attention , this was dealt with very positively and I'm very grateful to all the members of staff that assisted this transition period to getting a new tennant. Very impressed with ...
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Comment on agent fees
Normal fees
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“We recently purchased a property in woodingdean, Brighton.This process ......”

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Nov 25,2016
Minithumbup
By: 'Paul'
Nov 25,2016
1 people found
this helpful
We recently purchased a property in woodingdean, Brighton. This process was made a great deal easier and smoother by the staff at Sawyer and co, especially Lee Cook who we mainly dealt with. Lee was very approachable and did everything he could to make this ...
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Comment on agent fees
Good.
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Tenant Fees

Overall Fees

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.

Last updated on 10/06/2019, 6:52 PM by Jenny Owen - Head of Marketing

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure


As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:

Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA

Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: [email protected]).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.
Last updated at 11:15 AM 08/11/2017 by Shanade McClelland

Awards won by Sawyer & Co Estate Agents and Letting Agents, Brighton BN2 1EA



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Sawyer & Co Estate Agents and Letting Agents

Branch - Brighton, BN2