The agent, Tom Burke, was very helpful in explaining the approach to finding a tenant, the options avaible in terms of contracts/Tenancy Agreements, the Legal and Rental Warranty Scheme and the Terms and Conditions between the LL and LT. I was also very pleased with how the property was marketed and am very grateful to Stephen Graham for this and also for overseeing the exit of the previous tenant and meeting with the Freeholder (who wanted to examine a drain). The agent was very efficient in securing what appears to a suitable and reliableTenant and was also very communicative and available to answer queries etc. I am an overseas LL so I appreciate good communication and a rapid response, both excellently executed by Mr. Burke. Also to note, I am a former Austin Harvey LL and was very pleased with their management service, as such I was relieved that LT have considered the former relationship in negogiating the Terms and Conditions of this Tenancy Agreement. The transition from AH to LT in the summer did not go so smoothly, however there was a drain/sewer problem at the property which caused some consternation, and I am now looking forward to starting afresh with the LT team.