0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
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2024
allAgents People Awards
Aug 05,2015
Aug 05,2015
1
people found
this helpful
this helpful
The agents were very helpful when looking for a new property, but once we had set up the tenancy the attitude changed.
When we had the first house check after 3 months we were told that checks would be every 6 months. However we were contacted 3 months later and told we should be expecting another inspection.
Inspections lasted less than 2 minutes and staff were not helpful or willing to talk whilst at the property - they also wandered through the house with shoes on no offer to take them off.
when we reported issues such as peeling paint/ leaking toilet there was no rush to sort things out. when the toilet was leaking i had to ring three times over two weeks just to get them to pass our details to the plumber. then instead of passing our details on they instructed him to come straight over leaving me with a surprise visit.
Little care was taken over the fact that the delay in organizing a plumber meant that the carpet had been water damaged - we fixed this at our own cost.
Part way through the tenancy I moved out of the property after splitting up with my partner - we both informed whitegates via phone and email. I received a reply email saying they would be in contact if anything further was required - I received nothing further. 2 months later I received an email saying a home check was due - something which was very upsetting after having gone through such an upheaval. I immediately replied to the email asking why they were still contacting me only to receive no reply.
The staff were generally rude and unhelpful, there was no organisation between the staff and landlord and things only seemed to get done if the staff were pestered.
Definitely would not use whitegates in the future
When we had the first house check after 3 months we were told that checks would be every 6 months. However we were contacted 3 months later and told we should be expecting another inspection.
Inspections lasted less than 2 minutes and staff were not helpful or willing to talk whilst at the property - they also wandered through the house with shoes on no offer to take them off.
when we reported issues such as peeling paint/ leaking toilet there was no rush to sort things out. when the toilet was leaking i had to ring three times over two weeks just to get them to pass our details to the plumber. then instead of passing our details on they instructed him to come straight over leaving me with a surprise visit.
Little care was taken over the fact that the delay in organizing a plumber meant that the carpet had been water damaged - we fixed this at our own cost.
Part way through the tenancy I moved out of the property after splitting up with my partner - we both informed whitegates via phone and email. I received a reply email saying they would be in contact if anything further was required - I received nothing further. 2 months later I received an email saying a home check was due - something which was very upsetting after having gone through such an upheaval. I immediately replied to the email asking why they were still contacting me only to receive no reply.
The staff were generally rude and unhelpful, there was no organisation between the staff and landlord and things only seemed to get done if the staff were pestered.
Definitely would not use whitegates in the future
What agent could do to change your mind?
the rent was increased with very little notice or reason and the service was painfully slowAttached Filesnbsp;
Comment on agent fees
the rent was increased with very little notice or reason and the service was painfully slow
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Latest Reviews
5th Aug 2015
reviewed by 'lb'
14th Aug 2012
reviewed by 'joanne'
14th Aug 2012
reviewed by 'Phil'
9th Jul 2012
reviewed by 'ita'
28th Mar 2012
reviewed by 'EmmaBall'
Opening Hours
Address
Whitegates Estate Agents
7 Bath Street
Ilkeston
Derbyshire
DE7 8AH
0115 932 2376
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £400 | £400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 3 | 0 | 3 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Aug 05,2015
Aug 05,2015
1
people found
this helpful
this helpful
The agents were very helpful when looking for a new property, but once we had set up the tenancy the attitude changed.
When we had the first house check after 3 months we were told that checks would be every 6 months. However we were contacted 3 months ...
read full review
read full review
What agent could do to change your mind?
the rent was increased with very little notice or reason and the service was painfully slowAttached Filesnbsp;
Comment on agent fees
the rent was increased with very little notice or reason and the service was painfully slow
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Yes
Yes
Aug 14,2012
Aug 14,2012
0
people found
this helpful
this helpful
I have just purchased a property through whitegates and dealt with carol with whom i found exceeded all expectations,not only with dealing with my purchase but with doing alot of chasing on the sale of my own property that was up with another estate ...
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Aug 14,2012
Aug 14,2012
0
people found
this helpful
this helpful
Carol made sure we were constantly updated with what was happening, giving us guidance and and helping when ever she could. It made the whole process a lot smoother and relitively un-stressful so that we got the house we wanted.
She is a credit to ...
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Jul 09,2012
Jul 09,2012
0
people found
this helpful
this helpful
Brian did the valuation on my property which i was happy with. After that Carol the office manager deal with me. They arranged the viewing and when an offer came in informed me.
I was disappointed when the 1st offer fell thorough when they couldn't ...
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Jun 25,2012
Jun 25,2012
0
people found
this helpful
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No prblems experienced at all with Whitegates. Carol who delt with the property was especially helpful in ansewring any questions I asked and kept me well informed about the whole process of moving as this was my fist house move....
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Mar 28,2012
Mar 28,2012
1
people found
this helpful
this helpful
Whitegates were promp,t proffesional and sold my house within 2 days of it being put onto the market. They comminucated well with us as the vendors and were happy to check for mail once we had moved out.
We also purchased that house with them ...
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Dec 08,2011
Dec 08,2011
0
people found
this helpful
this helpful
Our experience with the Ilkeston branch of Whitegates has been 100% positive.
The service received, right from the valuation through to completion and beyond has been outstanding. The entire team (and especially one particular member of staff) have been professional, helpful and nothing was ever too ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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