Unprofessional service. Agents have no sense of urgency and seemed careless in returning calls, providing reassurances, sticking to deadlines and performing adequate checks. Staff was at times, rude and dismissive. Would not recommend them to any students/ colleagues going forward.
What agent could do to change your mind?
Adhere to deadlines
Understanding the importance of customer service, we are after all the customer. At times it seemed as though they didn't want the custom.