Castle Estates (Glasgow)
Greenock, PA16
1.5/5, 8 reviews
13% recommended
50% lettings valuation accuracy
25% lettings fee satisfaction



Property Features

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“+ If I report a problem someone is normally sent to ......”

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Jul 31,2015
Minithumbdown
By: 'Someone'
Jul 31,2015
6 people found
this helpful
+ If I report a problem someone is normally sent to look at it the following day

- Inspections are frequent and always during my work hours

- During one inspection, two years after I moved in
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Opening Hours
Address

Castle Estates (Glasgow)
14 Union Street
Greenock
Inverclyde
PA16 8JJ
0141 212 9120

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 25% £365 £450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 0 6 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“AVOID: WILL TAKE MONEY FROM YOUR DEPOSIT UNFAIRLY...”

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May 01,2021
Minithumbdown
By: 'Dr Andrew Mooney'
May 01,2021
2 people found
this helpful
Like many others who have written reviews on Google reviews, and also on other review websites (Yell etc), I have also fallen victim to this letting agencies dubious methods regarding withholding money from deposits, despite handing my flat back in a condition that is, quite ...
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“Stay well clear....”

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Apr 30,2019
Minithumbdown
Neil
By: 'Chris'
Apr 30,2019
3 people found
this helpful
I'd never rented before so chose a, so-called, 'reputable', landlord. Big mistake. Damp smell, beetles and small flies from day 1 and increasingly cracking/sharp bathroom tiles, due to incorrect laying of substrate. Took C.E six months to rectify, despite advising that I had a ...
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Comment on agent fees
Overpriced compared to Riverclyde homes, who have safe living conditions, hot water and central heating.
Was this helpful? Yes
By: Neil Woodhead
May 07, 2019
View all comments (1)
Dear Chris We totally agree that the time it took for the contractor to complete the Insurance works within your property and we have apologised for all the inconvenience you have suffered. We also confirm that matters have now been resolved to your satisfaction. ...

“Stay Clear of them!...”

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Apr 04,2019
Minithumbdown
By: 'Lady'
Apr 04,2019
1 people found
this helpful
I rented from this company much to my eventual dismay! I had a dispute re. the return of my deposit which, after I carried out my own investigation (of both this agency and the owner of the property I rented) I discovered some unpleasant facts. ...
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Comment on agent fees
Very, very bad
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By: Neil Woodhead
May 07, 2019
View all comments (1)
Dear Margaret We confirm again that we do not hold your deposit and if you were not happy you could refer the dispute to an Adjudicator. Following the termination of your tenancy you agreed the sum to be returned which was paid to you direct by LPS Scotland Ltd not Castle Estates. With regards to this review we have no financial interest in or involvement with the Utility Companies. It is the tenants responsibility to deal with their preferred company. At the commencement and end of the tenancy ...

“Advice for Tenants/Property Owners...”

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Jul 23,2018
Minithumbdown
Neil
By: 'RM'
Jul 23,2018
10 people found
this helpful
As a property owner I have been with Castle Estates (Glasgow ) Ltd, based in Greenock for past 3-4 years. I employed them to fully manage my property, due to the fact they were a small, independent, family owned letting agency, whose employees live in the ...
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Comment on agent fees
The avarage maintenence fees charged by letting agents in the area is10% (plus Vat). Castle Estates (Glasgow ltd) based in Greenock charges more that the local average. They feel the service they provide, justifies the higher rate asked. From my experience paying more does not ensure a better service.
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“I wish I had read these reviews before going with ......”

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Oct 26,2017
Minithumbdown
By: 'BD'
Oct 26,2017
5 people found
this helpful
I wish I had read these reviews before going with this agency. I spent hours cleaning out the flat I had rented, only to get a report saying the flat needed to be cleaned. Issues were things like slight dust on a skirting board, some ...
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Comment on agent fees
I've never rented before so have nothing to compare the fees against.
Was this helpful? Yes
By: Brian Drury
Jan 04, 2018
View all comments (2)
Well that's not really true is it. You kept back £100 of my deposit, not the full deposit. I decided that I couldn't be bothered with the LPS Adjudication process so they didn't actually find for you. And you still seem to think that it's OK to rent a flat with no working toilet. Do you have any comment on that? ...

“The Greenock branch of Castle Estates has guided me through ......”

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Feb 09,2017
Minithumbup
By: 'Anne'
Feb 09,2017
4 people found
this helpful
The Greenock branch of Castle Estates has guided me through my 13 years of letting my flat locally. They have let me know any repairs, works through new legislation, problems/issues with tenants' promptly and the necessary steps to rectify the situations. The staff have always ...
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Comment on agent fees
Feel the charges are fair with the work they do and carry out for the landlord.
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“I have just gave up a tenancy in 2aillsa road ......”

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Mar 10,2016
Minithumbdown
By: 'Nic'
Mar 10,2016
12 people found
this helpful
I have just gave up a tenancy in 2aillsa road Gourock,flat which was clean and tidy when inspection was done by k*, this person made me feel be littled felt like a piece of dogs dirt on the sole of her shoe. She went ...
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Comment on agent fees
Absolute rip off thieves
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“+ If I report a problem someone is normally sent to ......”

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Jul 31,2015
Minithumbdown
By: 'Someone'
Jul 31,2015
6 people found
this helpful
+ If I report a problem someone is normally sent to look at it the following day - Inspections are frequent and always during my work hours - During one inspection, two years after I moved in...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Castle Estates (Glasgow), Greenock PA16 8JJ



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