I used fishneedwater last year after they were recommended to me by a pal. I opted for the service where I met tenants myself, which I liked as it gave a bit more power to me in the selection process. All my dealings with the agency were fine, they were always prompt and concise about viewing times. References were obtained and I also managed to buy a rent policy to protect myself against the tenant not paying me. The entire process was smooth and the total fee was a whole lot less than I have been paying for the last few years. I have since used them on multiple occasions now and to be frank I can think of a reason to even think about using anybody else.