“Well, the option says 'I sold a property using them'. ......”
1 Star Review
Jul 29,2015
By:
'A.'
Jul 29,2015
Branch: Barnsley, 9 - 11 Eldon Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: S72
Branch: Barnsley, 9 - 11 Eldon Street
Sales (as a Vendor)
Postcode: S72
2
people found
this helpful
Well, the option says 'I sold a property using them'. Better to say 'I gave up trying to sell a property using them'. It is true to state that estate agents as a rule do little and charge a lot - 'money for old rope', to coin a phrase. Where Yourmove are concerned, it is far better to say 'money for no rope'.
Once their salesperson has got you to sign up to their glossy package, they are frankly not interested in anything but your money. They published details of our property a week late, full of errors that, although quick to fix should never have been there in the first place (and wouldn't have been, had we ever been given the opportunity to proofread) and what's more - despite the fact we were already paying extra (and partially upfront) for some 'premium package' that didn't include professional photography. That should've been our first clue something was amiss.
No emails, no updates despite repeated contact of a disgruntled nature, practically zero activity of any kind and completely disorganised and disjointed in their approach.
They can't even handle complaints right - their 'customer relations' personnel exist only to patronise and strong-arm, and scarcely even bother to read complaints. They don't bother to make contact to clarify the situation or conduct any sort of investigation. They aren't even quick about getting around to demanding you cough up - which is basically all they do. They couldn't give a toss about their company's image, or addressing failings or even admitting that there were failings. All they care about is your money. Actually, that'd be a better name for the company: YourMoney.
After months of rigmarole I got them to knock some money off the 'enhanced marketing services' - which should be called 'SFA' instead. I accepted this 'amicable settlement' mostly because I have more important things to do with my life. I know that's what they're banking on, so well played.
Only use this company if you want to throw your money away. They aren't bothered about the job and are a combination of bone idle and money grubbing.
I suppose I should be grateful - Yourmove have taught me to avoid estate agents like the plague. Once bitten, twice shy - I'll sort it out myself from now on.
What agent could do to change your mind?
The only thing Yourmove are interested in selling is their fee-incurring services. They certainly aren't bothered about selling property.
Attached Filesnbsp;
Comment on agent fees
The only thing Yourmove are interested in selling is their fee-incurring services. They certainly aren't bothered about selling property.
2
people found
this helpful
Was this helpful?
Yes