“It is difficult to describe all of the faults with ......”
1 Star Review
Jul 28,2015
By:
'no'
Jul 28,2015
Branch: Aberdeen, 53 Chapel Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: AB14
Branch: Aberdeen, 53 Chapel Street
Lettings (as a Landlord)
Postcode: AB14
4
people found
this helpful
It is difficult to describe all of the faults with the service we received: They have lost us money through driving tenants out of their lease by over-baring and incompetent factoring and inspections. They have lied to us. They have failed to reclaim a deposit and then attempted to charge (and double charge us) for repairs. They have failed to take steps to redress the numerous faults they have made, while openly accepting that the faults were theirs. They may have grossly overcharged us for work and replacement goods which they claimed were necessary (we cannot tell for certain, because they have lost invoices and receipts). They have lost keys and the central heating log book. The result is that we are leaving it in the hands of our solicitors while the property is currently uninhabitable and we have lost thousands in possible rent. It is to be acknowledged that they have sacked the employee who brought about most of this, but their offers to make good the repairs and losses have been poor and slow and so far (after months of wrangling) have amounted to very little.
What agent could do to change your mind?
Following through with action after their numerous apologies would have helped to redress the faults, but their strategy seems to be to apologise abjectly (mostly verbally) and to do nothing.
Attached Filesnbsp;
Comment on agent fees
For the atrocious service we ought to have been reimbursed all of the fees we have paid.
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