My experience with Walton Robinson over the last 3months has been a complete nightmare! Moving into a filthy property with an endless list of maintenance issues that have still yet to be attended to is only the beginning of our troubles. The house needed to be rewired, a job we were told would be no more than 8 or 9 working days and capable of being done with little disruption to our tenancy... 4 weeks later the rewiring has finally been completed however the house has massive holes in all the walls and we are as yet STILL waiting to hear from our property supervisor, despite having sent repeated emails and left countless messages enquiring as to when the job will be finished. The thermostat in the fridge freezer has been faulty ever since we moved in and as a result it leaks all over the kitchen floor continuously... One of the tenants has slipped and now has an incredibly bruised bottom! The BIGGEST problem with this letting agency is that they are appalling at communicating with us as the tenants and repeatedly fail to keep us informed on the works as and when they are happening. Whenever we do get replies from them it is a mediocre text message from our property supervisor saying that she doesn't know what is happening either! The texts always appear at 2mins before 6 and then we have no way of contacting them to chase up results! Our property supervisor is also NEVER at her desk and so we wonder what it is that she is getting paid for exactly? It certainly is not for her shocking lack of people skills! This property could be a lovely place to live however our enjoyment of it has been seriously disrupted by the worst letting agency I have ever rented a property with! I do not recommend them and would seriously recommend that you rent with another agency as the diabolical treatment you receive from Walton Robinson is not worth the stress or heartache!
What agent could do to change your mind?
They would have to pay me to ever live in one of their properties!
Our first temporary supervisor mentioned that he smoked weed- really unprofessional, bad image for the company!
Our second supervisor is NEVER at her desk and we would appreciate it if she would occasionally be able to pick up her phone!
Stop treating people like they are unimportant, gain some form of public relation skills!