Nov 09,2011
By: 'The Brown's'
Nov 09,2011
5 people found
this helpful
This is an ongoing review of Express as we are currently trying to sell with them.
I have reviewed much of the positive & negative commentary about this agency and will update this review as we proceed through the process.
Firstly I am an experienced business adviser and have studied buying behaviour at 1st Class Degree level so I consider myself qualified to contribute to the debate about business processes and the psychological buying process that is being leveraged by this company to pro-actively stimulate a somewhat depressed market.
Whilst I aim to be objective - as the seller, we are naturaly wanting to achieve the best price possible in the current market from qualified viewers in a position to proceed. On the other hand, we understand that a potential purchaser would wish to buy the most suitable property (hopefully ours) at the lowest possible price (lets call this 'THE GAP') This is basic common sense - but the psychological buying process in such a depressed market does not serve a 'traditional' agency approach i.e. react to the market, ignore too high priced property on your books, don't really consult with your seller on market fluctuation, let anyone view etc. you get the picture.. we had been on the market for nearly 3 years before Express and have the scars to prove it!
Consequently we responded to a quite radical, proactive approach to get interested parties together for some serious negotiations aimed at bringing THE GAP closer enough to both parties to stimulate a purchase when there is much uncertainty about current and future values of most peoples main asset - a very emotive subject. At this point I will stop buying behaviour stuff and get onto where we are up to so far (more of which later)

We have been on the market with Express for less than 24 hours and have our first viewing next Wednesday at (substantial) offers in excess of £329.950 (wish us ALL luck;0) TTFN ... Kevin
Was this helpful? Yes
By: jen
Jan 18, 2012
hi, just wondering how you got on? we have someone coming to see our home on monday and thinking about using this agency. We are a little nervous after reading the reviews on here though! we are in scotland so are used to the offers over as this is what we have always had to do here, have always been advised to offer between 10 and 20 percent over the guide price, so would be reluctant to market it for less than 20 percent less of a realistic price we would accept.
would really appreciate an update of how you got on?
By: Maid In Scotland
Nov 10, 2011
A company quotes £179950, when the buyer expects to receive nearer to £250000. One could perhaps accept a difference of £30,000, but not an eye-watering £70,000. It's a sad fact, but it is definitely a buyer's market. We have accepted well below what our house is worth, but have decided that it's best to cut our losses and move on with our life.
Also if someone has a budget of around this amount, surely it's unfair to raise their expectations. Depressed market or not, estate agencies should have some integrity.

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Express Estate Agency

St Georges House, Peter St Manchester
M2 3NQ

0161 209 3161

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