“We rented a flat through wilkinsons estates. An independent inventory ......”

Nov 17,2008
By: 'neveragain'
Nov 17,2008
2 people found
this helpful
We rented a flat through wilkinsons estates. An independent inventory clerk conducted the checkin inventory. We were really careful with the property and always took our shoes off so as to not mark the carpet and bought throws for the sofa etc.

When we left the "independent" checkout clerk conducted the checkout inventory, we were confident that she will not find anything as we had been very careful. However on receiving the letter with the results we were amazed at what we read. We were liable for cleaning the carpets, and the sofa both of which we know not to have been dirtied by ourselves. Any marks on the carpet would have been caused by wilkinsons estates as when they show new tenants around they do not take their shoes off.

We were also liable for stuff that was missing even though we know we left it at the flat. We were also liable for many other non-existent issues. In total we had to pay
Was this helpful? Yes
By: Matthew Wilkinson
Nov 23, 2010
From the information in your comments I know which property and tenancy this relates to.
Unfortunate as it is, outgoing tenants are often surprised at the thoroughness of the independent inventory clerk (I am not sure why you imply they are not independent?).
Whilst it is not inconceivable that carpets were soiled during viewings, I think it is unlikely, and surely you would have commented on it at the time. That the sofa was soiled by the agent as well does seem rather far-fetched.
It is normal for one party to pay the check in and the other the check out. Nothing unusual in that, and the fee is for the clerk not the landlord so I don't know why that would 'recoup her losses'.
In your letter after leaving the flat you said it had been a 'pleasure dealing with Wilkinson's' but that you were disappointed with the check out report. It puzzles me as to why you would therefore write a derogatory review of us under your curious 'neveragain' pseudonym.
If you would like to contact me please call the office or email me on matthew@wilkinsons.co.uk as I would like to clarify these issues with you directly.
Matthew Wilkinson

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Wilkinson Estates

1 High Street Maidenhead

01628 777075

Opening hours

As Seen On

Find the Best Agent to
Sell or Rent Your Home