“Shocking customer service. It took a week to respond to ......”
1 Star Review
Jul 24,2015
By:
'Relocating'
Jul 24,2015
Branch: Harpenden, 1 Station Road
Services: Lettings (Prospective customer)
Rent PCM: £500
Would you recommend?: No
Postcode: AL5
Branch: Harpenden, 1 Station Road
Lettings (Prospective customer)
Rent PCM: £500
Postcode: AL5
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Shocking customer service. It took a week to respond to my initial enquiry, and then finally thought we were getting somewhere with the short term let (2 months) I wanted to then be told actually I couldn't have it and they had accepted a different offer. Obviously I called to enquire what had happened and apparently they have a policy that you can't sign up for a short term 2 month lease without viewing the property physically, despite the fact that you currently live 300 miles away. But I could get someone else to view it for me? Shame the local shop keeper, or a random dog walker passing, or that sweet old lady at the bus stop were all busy, because I am relocating 300 miles and don't know anyone locally!! Moving is stressful enough without dealing with clowns like this, choose another agent.
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