The company took a holding deposit when we made an offer to the property that they showed us. Later that day they called us saying the offer was not accepted we then made a new offer which was accepted. Then again we had a call 30 mins later saying the landlord change his mind and wants MORE money to what was accepted. We finally made a deal.
The next day we found out we needed a further £150 more for reference fee's on top of the £150 which we accepted for ref fee's.
We did not accept this and therefore want our holding deposit back.
They refused to give this to us. Staff on numerous occasions told us that they look after the interests of themselves and the landlords before tenants and potential customers, by this they state that as long as they get their money they don't care!
Please do not use this company, I have been in touch with watchdog!! and Trading Standards!! which have replied to us saying they have received numerous other complaints and now wish to proceed with our case to bring to them.
What agent could do to change your mind?
The company should have been straight with us instead of leading us to believe that the fees and charges were being explained upfront and clearly. Mr Ake*l should understand that customers should be treated with respect and not be taken advantage of in their vulnerable state, after having disclosed personal circumstances. The company should re-word their contracts to make it fair and clear to all parties- i.e. not able for the company or landlord to make verbal changes without leaving the customer to do this also.