Its hard to know where to start to be honest but in a nutshell the Manageress in there is one of the rudest individuals ever with an attitude not for the faint hearted.
She is obnoxious and needs bringing donw a peg or two by anyone facing her.
Under no circumstances does she deserve a job in the capacity she is in and how she got there ill never know.
There is one lady who has been very polite called Pam but other than that the best thing for the Manageress to be doing is signing on to a personality course of the lost and found dept............Avoid at all costs!!
What agent could do to change your mind?
By sacking the Manageress