This was the biggest waste of time and money. I payed 100 pounds for their services and got absolutely nothing in return. They sent me various times to meet people at the properties, none of who ever showed up. The properties were small, disgusting and generally uninhabitable. I would advise everyone to avoid this agency, they are a complete scam.
What agent could do to change your mind?
Return phone calls, be more friendly and helpful, not lie, show livable properties, not charge a fortune for an incompetent service.