0% lettings valuation accuracy
71% lettings fee satisfaction
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2024
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Jul 19,2015
Jul 19,2015
6
people found
this helpful
this helpful
So disappointing!
My Dad has a background in property, and he made sure that when I was looking at houses to rent, I asked all of the right questions. When I viewed the property that I subsequently rented from Leamans, I asked if there was a problem with damp. I was assured that it wasn't a problem, and the house had no damp, both currently and previously. However, when we moved into the house a few months later, one of the bedrooms had an absolutely repulsive smell!
We called up Leamans straight away. They sent one of their agents over, who suggested that the smell was down to chemicals... Which is even more worrying than damp! However, as this went on, it was revealed that damp was actually causing the stench. We pushed for something to be done, but it took 3 months before any action was taken.
When the action was finally taken, we were unable to live in the house for about 10 days, and had to clear out the whole of the downstairs. When we moved back in, the job had not been completed to a satisfactory level. The bottom half of the walls were left plastered, the wooden floor boards had had a patch replaced that was totally the wrong colour. Additionally, we have not been reimbursed for the time that the house was uninhabitable, yet we were still paying rent.
As the issue continued, it was revealed that the house did, in fact, have a long history of damp and mould. It is astonishing that this important information was not disclosed, given that we had SPECIFICALLY asked.
The issue has still not been resolved, even with our constant emails and phone calls.
My Dad has a background in property, and he made sure that when I was looking at houses to rent, I asked all of the right questions. When I viewed the property that I subsequently rented from Leamans, I asked if there was a problem with damp. I was assured that it wasn't a problem, and the house had no damp, both currently and previously. However, when we moved into the house a few months later, one of the bedrooms had an absolutely repulsive smell!
We called up Leamans straight away. They sent one of their agents over, who suggested that the smell was down to chemicals... Which is even more worrying than damp! However, as this went on, it was revealed that damp was actually causing the stench. We pushed for something to be done, but it took 3 months before any action was taken.
When the action was finally taken, we were unable to live in the house for about 10 days, and had to clear out the whole of the downstairs. When we moved back in, the job had not been completed to a satisfactory level. The bottom half of the walls were left plastered, the wooden floor boards had had a patch replaced that was totally the wrong colour. Additionally, we have not been reimbursed for the time that the house was uninhabitable, yet we were still paying rent.
As the issue continued, it was revealed that the house did, in fact, have a long history of damp and mould. It is astonishing that this important information was not disclosed, given that we had SPECIFICALLY asked.
The issue has still not been resolved, even with our constant emails and phone calls.
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Opening Hours
Address
Leamans Letting Agents
Palace Gate , South Street
Exeter
Devon
EX1 1ED
01392 410411
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 71% | £1,740 | £1,740 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 3 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
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Dec 03,2022
Dec 03,2022
0
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Having been a long standing Tenant with this Company up until recently, I can safely say that I have always found Leamans to be extremely professional, helpful, accomodating and friendly. I would have absolutely no hesitation in recommending them as Letting Agents. Sara and her ...
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Dec 03,2022
Dec 03,2022
0
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Having been a long standing Tenant with this Company up until recently, I can honestly say that I have always found Leamans to be extremely professional, helpful, accomodating and friendly. I would have absolutely no hesitation in recommending them as Letting Agents. Sara and her ...
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Oct 17,2022
Oct 17,2022
0
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I was Leamans tenant for 6 years. Never once did I miss a rent payment even during the corona crisis. All of a sudden, they gave me a 2 month notice just because the landlord wanted to move in. Giving such a short notice during this time ...
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Jun 01,2019
Jun 01,2019
0
people found
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I will simply summarise the key concerning problems:
- Incompetent maintenance. The property was not clean when we arrived, and 3 items of furniture in my supposedly furnished room I found to be broken a few days into the tenancy. Their response to me telling them ...
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Comment on agent fees
Higher admin fees than with previous agent, rather large deposit but not obscene
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Jan 10,2019
Jan 10,2019
0
people found
this helpful
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I was a tenant for 2-bed flat in Exeter for which Leamans were the agents. They were absolutely A1, all of the staff without exception. If I were allowed to be a prospective customer for this review, I would be. They were most helpful, both ...
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Comment on agent fees
Entirely acceptable.
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Aug 08,2016
Aug 08,2016
3
people found
this helpful
this helpful
We have just a property from Leamans and have been given a bill £200 because a smell in the house. There was damp in the front room and the bathroom. They also fiddle the electric by poor wiring are are being investigated by British Gas. I ...
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Aug 08, 2016
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(1)
Dear Mr Hunt,
The landlord claimed against your deposit for carpet cleaning and deodorising as the house smelt of dog which you had in the house even though from the initial viewing it was made clear that no pets were allowed. You rented a modern house which had no damp only condensation caused by lack of heating and ventilation by yourselves. Following numerous visits by a NICEIC electrician no electrical problems have been found. I have previously requested that British Gas be given my cont ...
Jul 19,2015
Jul 19,2015
6
people found
this helpful
this helpful
So disappointing!
My Dad has a background in property, and he made sure that when I was looking at houses to rent, I asked all of the right questions. When I viewed the property that I subsequently rented from Leamans, I asked if there was ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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