“I can't advise anyone enough to never deal with Loft ......”
1 Star Review
Jul 19,2015
By:
'Glad'
Jul 19,2015
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: No
Postcode: E9
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: E9
7
people found
this helpful
I can't advise anyone enough to never deal with Loft Lets. The maintenance and general building management is non existent. They have one or two guys * who don't come to fix things, but come to make excuses, make you out to be a fool and fix and replace nothing.
I was left without a blind on my bedroom for 5 weeks, no fridge freezer for 12 months! 12 months. they refused it was broken even and refused to replace it. It was warm in the fridge and the freezer over froze in 2 weeks. They left a leaking pipe for 3 days! didn't bother to come until I told them the kitchen floor was starting to collapse. Our washing machine broke down, they sent a guy who told me he fixed it, "it was fine", as I had loads to do I put a wash on after he left, and it burst into flames and exploded molten plastic around the front room. This was after they had "fixed it". He basically came around sat there while i was out and did nothing. The maintenance don't even have tools with them.
Its the worst housing agency experience I have ever had to endure. What ever you do do not ever take a property managed by this company. On the face of it the housing they offer looks attractive and in some good spots, but these properties are rotten to the core, they have been left to develop problems for years and years. Dodgy electrics, nasty plumbing, pretty much anything you can think of is wrong. Please Please go elsewhere, this level of mis management can ruin your life and bring stress you should not endure as a paying tenant.
What agent could do to change your mind?
They could have acted as a legally responsible business and Landlord. They could have been appreciative of me as a customer and they could have been helpful and thorough, instead of **.
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Comment on agent fees
Money goes up and up and up at every chance, they don't do anything in return. I asked for windows cleaned at contract signing, they fobbed us off for a year. Saying it was no ones responsibility. Expect massive rent hikes and diminishing quality of service the longer you stay.
7
people found
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