Harrow, HA2
3/5, 2 reviews
50% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

“I have been very disappointed with FJ Lord (Haart company ......”

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Oct 05,2006
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By: 'Netti'
Oct 05,2006
0 people found
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I have been very disappointed with FJ Lord (Haart company for London). I used them for renting a "fully-furnished" one-bed flat. I visited the flat while it was being "refurbished" or so I was told it would be. A month later when I moved into the flat (I signed the contract before checking the flat as I was moving back from abroad and had nowhere else to go to), the only thing that had been done had been painting of the whole apartment (it smelled very strongly for over a month), the carpets had not been changed (there were massive stains, from the boiler blowing up, I subsequently learnt) and there were no curtains. Windows were stained and water pipes and bathroom ventilator all very worn out and noisy. So much for the newly-refurbished flat I had put in an offer for... When I started asking for things to be done, I was asked to speak to various other people - they weren't sure which office or which department was supposed to be dealing with me... After speaking to about 10 people, I finally started withholding rent to get things repaired. Six months later, two weeks ago, everything was finally repaired. Last week, I got a notice that the landlord wanted to regain possession. I am glad I am leaving but will never use FJ Lord again. They misled me into putting an offer for a "newly-refurbished" flat, lied to me about the carpets being changed and were completely incompetent to get things repaired once I was in the property - the property managers had never even set foot in the flat and couldn't even tell me where the meters were! As an agency, they have various standard forms which are very much to the advantage of the landlords, so please beware before you sign anything with this agent.
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By: Ira
Feb 03, 2011
Haart Walthamstow, did not return my calls although I called several times over several days interested in one property. No business from me and my freinds for sure.
By: rosieposie2107
Nov 17, 2010
I agree haart have been absolutely rubbish to me as well. Although got good first impressions went down hill from then on in! Once they had got their hands on our money that was it!
Got wrong beds which were in the contract still not changed after calling for 2-3 months!
And loads of things like not returning calls refusing to talk to us ect.!
Don't ever go with haart I never will after this terrible experience.
By: kp
Dec 11, 2008
I totally agree with this review. I've had a very similar experience recently, and I wish I'd seen this review before I walked into a Haart office. The letting agent at the Ealing office assured me of a lot of things such as professional cleaning, fittings etc, and NONE of which was done when I moved in. I had to pay a lot out of pocket for the things I'd requested on the flat, because I'd already signed the lease on the word of a smooth-talking letting agent. Would recommend having any discussions with lettings agents on paper as obviously verbal agreements did not hold much water in this case. Do not sign a lease without inspecting the property again one last time to check whether it is in the condition you expected it to be. All the letting agents care about is your signature on the tenancy agreement. If you can, try to meet the landlord as well before you sign the lease. Beware of landlords who agree to one thing one day, but change the mind and ask a higher rent the next day. If I'd done any of the above, I would not be stuck in my current situation. A deceiving letting agent, combined with a totally inflexible and uncommunicative landlord in a property that needs a lot of things fixed is a nightmare renters can do without, especially in a market where they are lots of properties to choose from. I'd never go near Haart ever again and would not recommend them to anyone.

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Opening Hours
Address

haart
347 Northolt Road
Harrow
Greater London
HA2 8JD
0845 337 4578

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 0% £189,000 £189,000
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 0 0 1 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Hello, I must THANK Maxine Casey from haart agency, Colindale ......”

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Jul 21,2020
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By: 'Sep'
Jul 21,2020
1 people found
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Hello, I must THANK Maxine Casey from haart agency, Colindale or Harrow brunch, if wasn't for her the sale wouldn't go through and I would have lost my mortgage offer which was so difficult to extend over Covid-19 situation. She did everything to get this ...
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By: Maxine Casey
Jul 21, 2020
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Thank you so much for your lovely review and it was a pleasure dealing with you and I wish you all the best in your new home. ...

“I have been very disappointed with FJ Lord (Haart company ......”

Share on :
Oct 05,2006
Minithumbdown
By: 'Netti'
Oct 05,2006
0 people found
this helpful
I have been very disappointed with FJ Lord (Haart company for London). I used them for renting a "fully-furnished" one-bed flat. I visited the flat while it was being "refurbished" or so I was told it would be. A month later when I moved into ...
read full review
Was this helpful? Yes
By: Ira
Feb 03, 2011
View all comments (3)
Haart Walthamstow, did not return my calls although I called several times over several days interested in one property. No business from me and my freinds for sure. ...
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