I have dealt with this estate agent and at first they were very nice and friendly and helpful. But giving them my money has actually showed who they truly are. I was so annoyed, frustrated, peeved...you name it all! First, they posted a week's rent in their advertisement online. But during the signing of contract, they changed it into monthly which was actually higher than the one they've posted.That should have been enough to raise the red flag. On my first day in the flat, I discovered problems that needed mending and it took me months of numerous phone calls and a personal complaint to the landlord (an action which they took against me) before they came to check on the flat. They left with the promise to mend it but that was only after another months of waiting, with me going to their office to remind them, another personal complaint to the landlord and a very very rude and unprofessional phone call from one of their agents! Can you believe this arrogant agent phoned me and instead of apologizing for their incompetence and endless lies, had actually the gall to yell at me for going to the landlord instead of them! Can you blame me???