Oct 17,2011
Oct 17,2011
16 people found
this helpful
Victor Stone really disappointed us in the way they handled our departure from the flat. We were told what to do to avoid cleaning fees (e.g. dust the entire flat, including lamps and difficult-to-reach places, vacuum beneath beds that hadn't been moved since long before we'd moved in), and left the flat spotless the day before the next tenants moved in. Somehow, though, we were still charged an exhorbitant fee from a 'professional cleaner' (who took 12 hours to clean an immaculate 2-bedroom flat???).

We had to wait for more than one month to receive our deposit (minus the cleaning fee) back, a month during which we emailed, called, and went to the agency in person, only to be directed to other people (conveniently absent from the agency at that point) or to be told they'd call us back (they never did). We had to threaten complaining to official, regulatory bodies before the deposit and a receipt from the so-called professional cleaning agency (no contact information on the Internet!) were sent to us.

Beyond the fact that we were swindled, we were shocked by how rude and dismissive the staff were and how unwilling to respond to basic inquiries they proved themselves until we threatened to complain officially. With the fees we paid, we expected better service! Avoid at all costs!
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review. PLEASE NOTE! This is not the page to leave a new review of Victorstone Property Consultants Camden! To leave a new review of Victorstone Property Consultants Camden, please click the link below !
Write a review for Victorstone Property Consultants Camden

(optional) upload photographs,images,youtube video or .pdf files to support your review

Victorstone Property Consultants

90-91 Plender Street Camden, London
Greater London

020 7388 5504

Opening hours