Thompson Wilson Lettings
High Wycombe, HP13
4/5, 4 reviews
75% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features


“DO NOT USE THOMPSON WILSON. We did not have much ......”

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Jul 14,2015
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By: 'Previous'
Jul 14,2015
2 people found
this helpful
DO NOT USE THOMPSON WILSON.

We did not have much to do with the agents during our tenancy as our property was managed by our Landlord. Judging by our experience of them whilst ending our tenancy, I am extremely glad that this was the case.

Charlotte was very helpful throughout the process, always keen to try and help where possible. Jonathan on the other hand was extremely rude and self righteous; on many occasion patronising us. I am an educated professional and did not appreciate being spoken to in the way that we were. At one point he stated to our landlord that he was holding back a part of our deposit to "teach us a life lesson", I do not feel that this is an appropriate way to act. The landlord has now too withdrawn the property from this agent following poor service.

They did not answer queries, and were not willing to listen to an individual case nor explain some of the decisions that they made. I would strongly advise against using Thompson Wilson,
What agent could do to change your mind?
- Answered our questions within emails as opposed to throwing a process at us that was not relevant for a property that they did not manage. - Give the same advise as opposed to chopping and changing to suit them - To tell the truth and not say they have entered a property to check it when only the landlord has keys!
Attached Filesnbsp;
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By: Winner 11
Mar 09, 2016
I agree with above comments, the agent is so bad I do not recommend to any landlords or tenants!!!

Problems in the property for over 7 months with no action taken, over 100 emails, in the end big dispute they tried to take 95% of the deposit thinking they would win~! And in the end they lost because I won by providing over 200 images and good description of what the problem was and the dispute service decided that I was in the right. This is a family run business both Jonathan and his wife are very rude and they do not give you a chance to explain any problem at all. When first communicating with agent I have spoken to Charlote however as the emails I was sending were to powerful Mr Jonthan had to take over, but still I stood my ground and did not allow the agents to make a fool out of me.
By: Disappointed Tenant
Jan 26, 2016
I agree with the above comments..
I too have experienced similar issues, as our tenancy was also managed by our Landlord not TW. Issues really occurred at check out, such as poor communication in the TW office whereby decisions are made by others, but the owner denies them having been made despite email evidence
Hidden costs only appearing at time of invoicing - landlord wanted to charge serious money for "repairs" and when challenged on them changed his tactic and deducted the money under the "cost of check out" charge
TW clearly do not support the tenants in this and take sides with the landlord
Stay away from TW

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Opening Hours
Address

Thompson Wilson Lettings
10 Crendon Street
High Wycombe
Buckinghamshire
HP13 6LW
01494 769 284

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £725 £725
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 2 1 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Highly Recommend...”

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Jul 23,2018
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By: 'Emma'
Jul 23,2018
0 people found
this helpful
I would highly Recommend Thompson Wilson. I had to rent out my house for a year due to a complicated move and the advice and service I received were first class. They even found me fantastic tenants, I never had to worry about a thing....
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“Thompson and Wilson made our overall experience renting very easy ......”

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Sep 17,2017
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By: 'Abby'
Sep 17,2017
0 people found
this helpful
Thompson and Wilson made our overall experience renting very easy and all staff we came into contact with were so helpful in situations....
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Comment on agent fees
Good
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“I completely disagree with previous reviews. I have rented via ......”

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Aug 19,2017
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By: 'Sarah'
Aug 19,2017
0 people found
this helpful
I completely disagree with previous reviews. I have rented via TW for over 8 years and for 3 years previously. The staff are fantastic, nothing and is a problem for them, all I have to do is call or email and any issue has been resolved extremely ...
read full review
Comment on agent fees
Same as any other agencies
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“DO NOT USE THOMPSON WILSON. We did not have much ......”

Share on :
Jul 14,2015
Minithumbdown
By: 'Previous'
Jul 14,2015
2 people found
this helpful
DO NOT USE THOMPSON WILSON. We did not have much to do with the agents during our tenancy as our property was managed by our Landlord. Judging by our experience of them whilst ending our tenancy, I am extremely glad that this was the case. ...
read full review
What agent could do to change your mind?
- Answered our questions within emails as opposed to throwing a process at us that was not relevant for a property that they did not manage. - Give the same advise as opposed to chopping and changing to suit them - To tell the truth and not say they have entered a property to check it when only the landlord has keys!
Attached Filesnbsp;
Was this helpful? Yes
By: Winner 11
Mar 09, 2016
View all comments (2)
I agree with above comments, the agent is so bad I do not recommend to any landlords or tenants!!! Problems in the property for over 7 months with no action taken, over 100 emails, in the end big dispute they tried to take 95% of the deposit thinking they would win~! And in the end they lost because I won by providing over 200 images and good description of what the problem was and the dispute service decided that I was in the right. This is a family run business both Jonathan and his wife ar ...
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Awards won by Thompson Wilson Lettings, High Wycombe HP13 6LW



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