“I used this agent for approximately 1 year initially no problems ......”
2 Star Review
Jul 13,2015
By:
'Gayle'
Jul 13,2015
Branch: Hamilton, 241 Low Waters Road,
Services: Lettings (as a Landlord)
Rent PCM: £550
Would you recommend?: No
Postcode: ML2
Branch: Hamilton, 241 Low Waters Road,
Lettings (as a Landlord)
Rent PCM: £550
Postcode: ML2
6
people found
this helpful
I used this agent for approximately 1 year initially no problems however several months later rent began to be paid to myself late. I was advised that there was only one person that deals with rent and they were on holiday so I was told I would just have to wait. Also on another occasion my monthly management fee was waived by Craig as he agreed that as agents they had not managed my property. It seems that each member of staff blame each other for errors and fail to communicate with one and other. I have now moved my property to another agent due to my current tenant also having problems with "Jan" whose manner at times could be abrupt and unhelpful. I would suggest anyone considering using hemming Hanlon Clark avoid them.
What agent could do to change your mind?
After a year of one to many problems with the agent there was nothing they could have done. Also they were unwilling to improve and would advise that certain staff would benefit from training in customer relations.
Attached Filesnbsp;
Comment on agent fees
For the service provided I feel the fees were too high.
6
people found
this helpful
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