The agent is calling you 3 times before the viewing but not once when you get to the property. We had a bad experience with them and wasted our time. We were not contacted to let us know whom they are sending nor gave us a mobile number to call when in front of the flat. Fancy office - but no brains!
What agent could do to change your mind?
Give us a mobile number in the first place or contact us. It is the most annoying thing to stand in the cold for 30minutes, beeing stood up!