This is without doubt the worst firm of letting agents I have ever had dealings with, either as a landlord or tenant. They promised that the property would be professionally cleaned before we took up occupation, but it was in fact disgustingly filthy. They made several mistakes in transferring the utilities to our name and then expected us to sort things out for them. They were unacceptably slow in arranging for a total hot water and central heating failure to be fixed; a problem that the plumber who eventually turned up said was caused by the fact that the boiler had never been serviced. They didn\'t inspect the property once during our six month tenancy, and finally they tried to get us to pay a month\'s rent in lieu of notice because we hadn\'t told them that we intended to vacate the property at the end of our tenancy. No, we didn\'t understand their logic either!