We have rented a flat with this agency for 18 months and has been a nightmare! They were suposed to manage the property and we have had 3 different property managers, all os them very incompetent. They never replied when we had a problem at home ( for example, we had our patio flooded for 1 week before they decided to do something about it) and we have been complaining about the big damp problem of the property since we moved in. They have been sending different builders to check it, ask for a quote...etc during all out tenancy without fixing anything. In the end, we have move out and now they are looking for different excuses to keep our deposit. I have been trying to contact them and understand what is the problem and still don't have any response. We have complain in their Facebook Page, and they just removed the comment and said they were not managing our property...I wish I could let the landlord know about it!! Tis agency is not professional at all, they don't care about the landlords or tenants, don't know how to provide a proper customer service and the only thing they know how to do is remove negative comments and ignore the customers that have a problem. Please please, NEVER rent with them. Your life will be better If you stay away from them.
What agent could do to change your mind?