Download Property Smart Leader App
Nov 05,2011
By: 'Maria'
Nov 05,2011
4 people found
this helpful
We have rented a flat with this agency for 18 months and has been a nightmare! They were suposed to manage the property and we have had 3 different property managers, all os them very incompetent. They never replied when we had a problem at home ( for example, we had our patio flooded for 1 week before they decided to do something about it) and we have been complaining about the big damp problem of the property since we moved in. They have been sending different builders to check it, ask for a quote...etc during all out tenancy without fixing anything. In the end, we have move out and now they are looking for different excuses to keep our deposit. I have been trying to contact them and understand what is the problem and still don't have any response. We have complain in their Facebook Page, and they just removed the comment and said they were not managing our property...I wish I could let the landlord know about it!! Tis agency is not professional at all, they don't care about the landlords or tenants, don't know how to provide a proper customer service and the only thing they know how to do is remove negative comments and ignore the customers that have a problem. Please please, NEVER rent with them. Your life will be better If you stay away from them.
What agent could do to change your mind?
Their job!
Attached Files
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Marsh & Parsons

107 Shepherds Bush Road Brook Green Hammersmith, London
Greater London
W6 7LP

0207 605 7760

Opening hours

Find the Best Agent to
Sell or Rent Your Home